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CarGurus // online platform for used cars
 
Product, Full Time    Cambridge, MA    Posted: Monday, May 16, 2022
 
   
 
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JOB DETAILS
 

Car shopping is complicated. At CarGurus, we use data & technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US & we are growing fast in our international markets. Ready to come along for the ride?

The Product Operations Director will lead & implement a variety of initiatives to ensure strong operational execution within the Product org. Reporting into the Sr Director of Product Operations, you will work closely with the Marketing, Sales, Account Management, Customer Support, Engineering, Product Management, & Business Development teams to help launch & scale our products. A successful candidate will have a strong operational background, a passion for delivering outstanding customer experience, & an ability to thrive in a fast-paced environment.

What Youll Do:

  • Responsibilities will include proactively identifying areas for improvement, building new initiatives, leading & refining existing initiatives, & gathering feedback to aid in these endeavors
  • Identifies, assesses, refines, & implements operational best practices across the Products organization to drive timely outcomes
  • Maintain & administer product team wiki, shared team repositories, templates, guidelines, tools, resources, & business applications for the Product organization
  • Design structure for department presentations & take lead on agenda & cadence for any content prep meetings
  • Ensure cross-team communications & alignment within the team & across product areas
  • Monitor & analyze trends to provide the key insights that drive the behavior & culture of the team
  • Initiate new projects, implement, track & follow through the process without direct supervision

Who You Are:

  • 10+ years of professional experience, including project management or operational experience.
  • Strong verbal & written communication skills
  • Proven ability to find answers to business questions via hands-on exploration of data & research
  • Strong analytical & creative problem-solving skills
  • Experience with agile development
  • Project management certification a plus
  • Startup mentality; willing to pitch in wherever needed & wear many hats
  • Cost & risk management skills
  • Self-motivated, well-organized, & diligent
  • Effective communication & interpersonal skills; strong executive presence
  • Some travel required (~30%)

CarGurus Culture:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women & other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat & see if you could be a great fit.

At CarGurus, we invest in our peoples professional growth with everything from learning & development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks & benefits that employees actually care about like free lunch, commuter subsidies, & more. That includes equity in the companyour way of showing that we want you here for the long haul.

We work hard every day to build the worlds most trusted & transparent automotive marketplace, but trust & transparency dont just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves & their potentialwhere you dont just fit, you thrive. We dont discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.

#LI-Hybrid

 
 
 
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