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Convene // conference & meeting spaces
New York City    Posted: Thursday, July 21, 2022
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We're seeking an AV Operations Manager to join our Operations Team. The AV Operations Manager will report directly to the Area Director of AV Technology.

What Youll Do:

The AV Operations Manager provides & manages all services used to deliver technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & basic lighting for different types of meetings & events. The AV Operations Manager works closely with customers to deliver an excellent meeting, conference, & working experience. The AV Operations Manager oversees AV Operations Specialists in supporting/executing customer needs & helps manage, train, & lead Specialists in personal, technical, & career development/training. The person in this role also works directly with the sales & event teams to deliver excellent client experiences. The AV Operations Manager will work closely with the AV Production Manager to take pre-production information & translate it into day of operations. 

  • The AV Operations Manager is responsible for Operations Management in regards to event logistics, staffing, & rental equipment.
  • Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels.
  • Manage & troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware.
  • Evaluation & trouble-shooting of personal computer hardware & software, peripheral devices, mobile devices, & network component problems.
  • Pre-program coordination with clients, & the AV Production Manager, ensuring that all of their technological needs are met & in place for their arrival.
  • Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors.
  • Attend PEO, Pre-Con, & pre-production meetings as needed.
  • Direct day-to-day floor operations of AV Operations Specialists, including set & strike, scheduling, etc.
  • Create a weekly schedule for AV Operations Specialists & coordinate with other locations to share resources as needed.
  • Delegate tasks across the team.
  • Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
  • Interact with the sales team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
  • Assist in any areas of daily operation.
  • Responsible for Training & Development of AV Operations Specialists. 
  • Assist with developing a healthy employee relations climate, including employee motivation & coaching.
  • Participate in collaborative project efforts with both the technology team & other departments.
  • Participate in employee appraisals.
  • Mentor AV Operations Specialists to provide a consistent level of customer service.
  • Interview & hire prospective candidates for all positions in the department using targeted selection.
  • Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, & special event conferences.
  • Review all departmental SOPs on a quarterly basis & update as needed.
  • The AV Operations Manager will be Responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & other departmental expenses.
  • Review P&L/General Ledger reports for department/location ensuring accuracy.
  • Approval & submission of vendor invoices to Accounts Payable in a timely fashion.
  • Participate in the annual budgeting process for team members location.
  • Completion of weekly/monthly status reports.
  • Maintain & uphold Convenes cultural standards
  • Perform other duties as requested by management.
  • Show initiative & drive to solve problems.
  • Portray a polished, professional image according to Convene dress code standards.

What We Look For: 

  • 5+ years experience in managing AV & IT equipment & computer software systems
  • Experience leading team members.
  • Customer service or hospitality experience preferred.
  • Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays.
  • Possess an understanding of Crestron control, & hardware endpoints.
  • Basic knowledge of data networking principles, architecture, & applications.
  • Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
  • Proficient in Microsoft Office & Apple iWorks suite of business applications.
  • Ability to lead & manage other team members while working effectively with both internal & external clients.
  • Experience with CRM applications.
  • Flexible, long, & weekend hours sometimes required.
  • Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
  • Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping.
  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to climb & work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

  • Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems a plus. 
  • Video: Switchers, projectors, LCD displays, LED Video Walls
  • Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging. 
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools & equipment
  • Hybrid: Familiarity with virtual meeting & event platform functions as well as live-streaming technologies including cameras, encoders, & lighting. 
  • Control: Familiarity with Crestron control systems & associated hardware

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, & office locations, & Virtual & Hybrid Meetings products. Were creating premium, hospitality-driven, & tech-enabled meeting & event experiences through our proprietary technology platform & network of premium workplaces. Join us at the forefront of improving how people meet & work.

Were Here For You: 

At Convene, youll receive:

  • Excellent health coverage for you & your family 
  • Medical & insurance navigation support through Eden Health
  • Generous paid time off, including an extra day off for your birthday 
  • 401K plan with company matching
  • Professional development support 
  • Access to healthy meals & snacks at work (when in the office) 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team & the business in the work that you do 

We require all employees, regardless of location, to be fully vaccinated (including boosters, if eligible) against Covid-19 by the time they start, subject to any applicable accommodations. Therefore, if you were to join Convene, subject to any applicable accommodations, you would need to be fully vaccinated by your hire date to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. Convene will consider & review reasonable accommodation requests based on medical or religious grounds for qualified candidates.

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. #LI-AS1

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