*Hours are Monday-Friday; 8am-5pm. The Iora Practice is located at 2685 Metropolitan Pkwy SW Suite G, Atlanta, GA 30315*
The Medical Assistant (internally referred to as Health Coach) is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic & acute care needs. Health Coaches engage patients & encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices & adopt lifelong healthy behaviors.
The Health Coachs primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients & their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches & a behavioral health specialist in a collaborative, empathetic team.
Reporting to the Care Team Manager, Health Coaches take on specific clinical, coaching, & operational responsibilities:
Rooming & obtaining vitals for uncomplicated visits
Managing specialist referrals
Assisting with answering telephones & scheduling appointments
Demonstrate principles of excellent customer service when interacting with patients, family members, guests, specialty colleagues & sponsor representatives.
Assists in overseeing patient check in by ensuring medical records/charts have been pulled, patient data is current, appropriate paperwork is in order, & charts are reviewed/prepared.
Interviews patients, measures vital signs & records reason for visit.
Oversees patient check out by scheduling follow up appointments & ensuring paperwork is complete. Schedules & confirms patients appointments.
- Experience in a service environment
- Able to articulate Iora values in relation to service & performance
- Interpersonal communication skills with exceptional listening abilities
- Compassionate, kind, & open-minded
- Teamwork experience
- Written communication skills
- Excited about joining a young organization transitioning from its start up phase to one with more structured processes
- Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification
About Iora Health
Iora Health is transforming health care, starting with primary care. We created a high-impact relationship based care model, that particularly benefits adults on Medicare & those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, & the technology that supports our care.
We know that when you invest in relationships with people, you can help them live happier & healthier. Our patients get a team that respects & listens to them. We get paid to keep our patients healthier, & it works - we are successfully improving the lives of our patients while lowering costs.