WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 & the Forbes Cloud 100. The company has also been selected as one of Magazines Best Places to Work (2019 & 2020), & Crain's Best Places to Work in NYC (2019 & 2020).

WHAT YOU'LL DO

As the Instructional Designer for Global SMB, you'll write & produce e-learning for our SMB (small & midsize businesses) business unit in order to help them onboard faster & get more value out of Braze throughout their time as a customer. 

Youll work with a team of learning & creative professionals to build effective, visually engaging courses & learning aids. The ability to organize information & communicate ideas with designers & video producers is key.

Your content will help ensure the success of some of our fastest-moving & most agile customers. Our SMB segment includes many high-growth Series A & Series B companies that use Braze to build their businesses. Your content will help them learn the building blocks of our platform & develop next-gen marketing strategy. Working as part of the Customer Education team, you'll be exposed to creative projects across our training ecosystem, including documentation, e-learning, instructor-led training, & certifications.

• Partnering with our content research team & subject matter experts across Braze to develop an industry-leading learning experience for our SMB customer segment
• Creating learning modules that accelerate customer time to value by making new customer onboarding easier
• Developing educational content on marketing strategy, product training, tech partners, & more
• Using data to understand what drives SMB customer outcomes & create experiments to improve key metrics

WHO YOU ARE

• You have 7+ years experience with developing effective software training content
• You are an expert project manager with strong communication & interpersonal skills
• You pay meticulous attention to detail when creating & proof-reading content
• You take feedback well & give it constructively
• Instructional design
• Creating effective learning experiences/programs is the primary competency 
• +4 years experience working as an instructional designer or a degree in instructional design
• Marketing knowledge is a plus!
• Abilities required:
  • Distilling large quantities of information into effective learning materials
  • Applying tested instructional design theories, practice, & methods 
  • Simplifying complex concepts 
  • Learner experience design
  • Can't be afraid of InDesign!

BONUS:

• Experience with anything in the Adobe Creative Cloud
• Experience with Skilljar
• Familiarity with marketing & the martech landscape
• Coming from a SaaS background
• Bring samples of previous work
• Be prepared for a take-home writing project

WHAT WE OFFER

• Competitive compensation that includes equity
• Flexible time off policy to balance your work & life, including paid parental leave
• Free daily lunch in the office, including snacks & beverages
• Competitive medical, dental, & vision coverage for you & your dependents
• Collaborative, transparent, & fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information & how you can exercise your rights.