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PagerDuty // digital ops management
Toronto    Posted: Wednesday, December 02, 2020
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Together we're building a company that will endure & products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture.

Whether it's conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

We're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Are you a problem solver? Do you actively identify the potential roadblocks & provide thoughtful solutions? Are you excellent at running technical discovery processes & can clearly articulate how PagerDuty can positively impact an organization's digital operations.
Do you understand how to make PagerDuty meaningful to each customer, commercial or enterprise? Then this is the right opportunity for you.

You are an extraordinary partner - to sales, to product, to your customers. You play the part of consultant, technical salesperson, technical guru, product specialist, & teacher, with a committed dedication to exceptional customer service. You build strong, significant, & compassionate relationships to internal & external partners, no matter their level.

You've got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process & are capable to handling questions in an RFP, RFI & security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.

You are an excellent & compelling communicator. You can break down complex technical concepts & explain them clearly to partners from business & technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience selling in the SaaS world & can articulate the business value of our solution.
You are excellent at multi-tasking, are self driven, & can work both independently & with a cross functional team. You have project management skills & account management experience. You come up to speed quickly, love to learn, have a strong working style & impeccable attention to detail. 
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