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GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect & identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, & state-of-the-art computer science & data science to enhance the scientific understanding of cancer biology, & to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, & the United Kingdom. GRAIL is a wholly-owned subsidiary of Illumina (NASDAQ:ILMN). For more information, please visit www.grail.com.
OVERVIEW
The Customer Experience (CX) Architect is committed to & responsible for conceiving of, choreographing, & supporting the delivery of excellent customer experiences across GRAIL's products, services, touchpoints, & the broader healthcare ecosystem. This includes identifying high-impact CX improvement & innovation opportunities, working cross-functionally to design & deliver solutions, ensuring cohesion of the end-to-end experience, & representing the voice of the customer in cross-functional initiatives.
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