BlaBlaCar's vision is to bring fairness, freedom & fraternity to the world of travel.
BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable & friendly way to travel. Today, our global, trusted community counts 87 million members in 22 countries, enabling a smarter, large scale & truly sustainable transport network.
Born from a simple idea of people sharing their rides, BlaBlaCar's ambition is to become the go-to marketplace for shared road mobility. We offer a long-distance carpooling service, a commuting carpooling service, & a long-distance bus service. A filled bus emits one third of the emissions per passenger kilometer as an average car -- so we want to fill those seats too!
In 2019, 100 million travelers used BlaBlaCar globally, saving 1.6 million tons of CO2. Meanwhile, we enabled human connections, bringing people closer together in more ways than one, with 87% of members believing carpooling to be an enriching experience.
BlaBlaCar offers a unique international environment with a team counting 40 nationalities, serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo & Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held & founder-led. Our team of 700 employees is entrepreneurial, passionate & fundamentally mission-driven.
Why join us?
With the recent acquisition of Busfor, BlaBlaCar has strengthened its position as the largest go-to shared road mobility platform in Russia, Ukraine & Poland, adding more than 7,000 bus carriers to the product. The region is just starting to shift to booking buses online; currently, online booking represents only 10% of the region's multi-billion bus market. As the leading online mobility player with over 25 million members in the region alone, BlaBlaCar is ideally placed to seize this market opportunity & help improve the experience of travellers & bus carriers alike.
As the Head of Operations in Russia you will have the unique opportunity to deliver this mission by leading the development of the largest bus marketplace in Russia with BlaBlaCar. We are looking for someone who has the grit, maturity & motivation to give strategic direction to the business line, support & improve the current processes & lead the team within already shaped yet still entrepreneurial journey.
Your responsibilities will consist of:
contributing to the substantial growth of the bus marketplace through a set of strategic & operational initiatives executed both centrally & regionally, as necessary
refining & executing business strategy; defining KPIs / OKRs; structuring operational activities, supervising existing business processes & reshaping or building up the new ones when required
representing the Company in front of the bus market; maintaining existing & building up new relations with market participants & stakeholders, understanding their needs & requirements & helping them achieve them with the help of Busfor & BlaBlaCar products
helping define the product & engineering strategy; contributing to the roadmap of products for the bus industry
managing the regionally split business-development team of 20 sales / account managers; motivating, coaching & leveraging existing & new staff to continually up-level their results, expectations, & stretch for increasingly higher levels of impact across all core operational metrics
reporting to Vice-President, CEE & LATAM, while working closely with senior leadership at headquarter (including BlaBlaCar's business development, legal, marketing, operations, analytics, product & tech teams) & in the region to ensure the success & well management of the operations
What you will need to be successful:
8+ years of experience in operations, management consulting and/or general management
strong business acumen with capacity to translate high-level business strategy into pragmatic operational direction
robust experience in managing teams across different offices and/or regions
strong analytical skills, ability to work with data to define priorities, actionable insights, & present results
strong communication skills that enables to work closely & communicating effectively with internal & external stakeholders in an ever-changing, fast pace environment with tight deadlines
background B2B sales & transportation are a plus
high-energy, humble, structured, organized & motivated by innovation & constant change
a good level of fluency in English & opened to travelling frequently, both in Russia & internationally
Few practical details about the role:
What we offer all of our employees
The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too.
A strong Fun & Serious company culture
An international environment with a team counting 35 nationalities, serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw)
State-of-the-art office spaces, in a great location
A start-up spirit grounded in agility & teamwork
Challenging career opportunities in a high-growth & fast-paced environment
Bi-Weekly team-all BlaBlaTalks to learn from each other
Weekly Tech Demos, so that we're all up to date with where our product stands
And some other great perks!
Free carpooling & bus rides to live our value Be The Member.
BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)
What is next?
If you are ready to join us, please send your resume (PDF format) in English & any relevant content that you'd like to share, explaining why you'd like to join.
You can expect us to review your application within the following 4 weeks. If your application fits our requirements, we will invite you for several rounds of interviews.
BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusiveenvironment for all employees.