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Smartling is automated, cloud-based translation mgmt platform & comprehensive translation services.
New York City HQ    Posted: Thursday, March 14, 2019
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As Manager, Documentation youre responsible for all customer-facing documentation, including product guides for platform users & technical references for developers. This position works closely with other Smartling teams like Product, Engineering, & Customer Success to ensure users are well educated about our platforms capabilities & their value proposition in real-world applications.

Tasks at Hand

  • Creating content that users can follow to understand & complete common tasks in the platform.
  • Maintaining developer documentation, such as API references, data processing directions, & coding standards.
  • Identifying product best practices & creating documentation that helps customers to make optimal decision to achieve their requirements.
  • Producing training, learning, & in-product communications that help customers to understand how the product is changing.
  • Analyzing documentation usage, support data, & user feedback to continuously improve documentation.

Your typical day might include

  • Participating in Product & Technology team stand-ups.
  • Creating & updating documentationwe ship code every day!
  • Speaking with team members & users to understand where customers need help.
  • Analyzing documentation usage & support data to inform documentation roadmap.
  • Providing input to the Product team based on feedback from users.

Must Haves

  • Excellent technical writing skills.
  • Aptitude for organizing information & clearly describing complex business workflow, data management, & Internet networking concepts.
  • Special interest in web technologies, RESTful API services, & coding -- & teaching others about these topics.
  • Ability to create prototype implementations (including lightweight API integrations) to test documentation accuracy & effectiveness.
  • Ability to work well independently & in a collaborative, team environment.
  • Ability to build strong working relationships with the Product, Engineering, & Customer Success teams.
  • Experience managing their own documentation projects.
  • Working knowledge of Zendesk, Swagger, Markdown, & Github or other code repository.
  • 3+ years experience as a technical writer, preferably documenting cloud-based software products.

Nice to Have

  • Know the SaaS business model & have experience documenting SaaS solutions for midmarket & enterprise business customers.
  • Understand modern content technology applications, & modern software development processes like continuous delivery.
  • Be knowledgeable about translation, localization, & internationalization processes and/or be fluent in other languages.

You Are

  • Curious. Enjoys learning new technologies & data analysis techniques.
  • A Leader. Proactive, compelling, with excellent business & technical judgment.
  • Customer Focused. Passionate about client success at all times.
  • Process Oriented. Well-organized, demonstrating attention to detail.
  • Team player. Ability to work effectively & cross-functionally with all levels of management, both internally & externally.

What matters to Smartling?

To help our clients grow their businesses & to help you grow as an individual, both professionally & personally.

  • Competitive salary & employee stock option plan.
  • An opportunity to learn & advance your career.
  • An energetic, value-driven, & fun culture & team spirit.
  • Flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter benefits.
  • Amazing office located in the middle of Manhattan- just blocks from Penn Station & Grand Central.
  • Team outings (Baseball games, bowling, happy hours, etc.).

Smartling is an equal opportunity employer. No third party recruiters.

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