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Zoom // video communications
Engineering, Full Time    New York City    Posted: Thursday, February 13, 2020
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Zoom is growing at an explosive pace by every measure - revenues, people, innovation, & customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Principal Solutions Engineer - Zoom Video Communications

Roles & Responsibilities
The Principal Solution Engineer role at Zoom is an exciting & rewarding position.  We are looking for a technical sales professional with knowledge of enterprise customer business drivers to adopt the Zoom Communication platform.  The Principal Solution Engineer acts as a trusted advisor within & outside Zoom & plays an integral part in delivering Happiness to our customers.
This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments & driving customer demand/features internally within Zoom.  Must be able to understand & articulate Zoom's architectural advantages to our largest customers & support the Account Executive when it comes to proposing & designing solutions to our customers biggest collaboration challenges.
The ideal candidate will be self-driven & have a background in telephony, video & applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.  In depth knowledge of Microsoft & application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)  

As a Solution Engineer you will be: 
Designing next generation communication solutions for Zoom customers
Conducting demo & proof of concepts for prospective Zoom customers
Solution & architectural conceptualization, design & selling
Building & articulating internally/externally competitive intelligence
Working across multiple internal organizations to help conceive & drive solutions development.
Driving the Zoom Vision within our most strategic customer segments
Here are the specifics of the ideal candidate we are seeking for this highly visible role:

Skills Required
Strong business acumen & executive presence
SaaS Collaboration pre-sales experience i.e. web conferencing, cloud voice, UCaaS
In-depth knowledge of "traditional" voice communications systems & applications
Excellent communication skills 
Definition, creation, & presentation of technical solutions to Enterprise-level customers
Ability to present topics in a clear & concise manner to many levels of technical skill sets & including the C-Suite
Demonstratable expert level solution sales capabilities
Desired Skills
End-to-end complex IT systems knowledge & working experience
Ability to apply IT Systems knowledge to customer solution design in complex, multi-thousand user environments across multiple business functions
Determine best method to formulate & communicate a complex technical solution based on customer-specific needs
Understand Zoom partner & ecosystem partners, products & applications
Mentor developing team members & have influence within Zoom at all levels of the organization
Be seen as a leader within the organization & externally to help influence & drive sales via social media influence & other written/presentation audiences.
Minimum Qualifications
15+ years of technical experience with a mix of sales/technical for complex video/audio & software technologies
10+ years in a customer facing sales or technical role required
Thorough competitive knowledge including solution, technology & product offerings across a broad spectrum of collaboration, software & voice technologies - you are the expert people go to for industry expertise
Demonstrated credible advocate & influencing ability at C-suite levels
Typically requires BS/BA (EE/CS) or equivalent.

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