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JackPocket // lottery tickets app
New York City    Posted: Wednesday, September 15, 2021
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Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, & more, via their smartphones. We're creating a more convenient, fun, & responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As Jackpockets Director of Risk & Payments you will lead KYC & the risk-mitigation activities for the company across all gaming products, including the development of behavioral red flags. You will conduct investigations into suspicious patron activity & work with internal & external stakeholders to minimize financial loss to the company due to fraud, identity theft, collusion, unauthorized account access, & money laundering. Lastly, you will partner across the organization to implement policies & controls to ensure compliance & proactively address risk.


  • Lead the implementation of an automated risk-based transaction review program across Jackpockets gaming products
  • Manage suspended patron accounts, prohibited patron lists, & dormant account escheatment processes
  • Conduct investigations into compromised accounts & suspicious activity, & file reports with regulators as needed
  • Partner with compliance to improve & maintain AML & KYC processes & implement controls 
  • Manage chargeback prevention, fund recovery, ACH/ Fail Fund requests, withdrawal, & refund processes 
  • Own relationships with third-party payment & fraud management providers; identify & evaluate new providers & partners
  • Collaborate across functions to facilitate state launch processes 


  • Bachelor's degree required
  • 5+ years of risk, payments, or fraud experience
  • Previous leadership role in risk, payments, or fraud department
  • Strong analytical & problem-solving skills
  • Experience in analyzing customer behavior, patterns, & transactions
  • Knowledge of MCC codes

Preferred Qualifications

  • Knowledge of state gaming regulations
  • CFE or CRM a plus

Why Jackpocket?

  • Medical insurance covered up to 100% by Jackpocket
  • Dental & vision insurance
  • 401(k) matching
  • Stock options
  • Commuter benefits & Citi Bike membership
  • Discounted gym membership
  • Catered meals & stocked kitchen
  • Flexible working hours
  • Autonomy & upward mobility

This is a full-time exempt position & is not eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact

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