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FanDuel is the leader in one-day fantasy sports.
New Jersey    Posted: Wednesday, February 06, 2019
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The Retail Operations Supervisor is responsible for training, motivating, scheduling, & supervising a team of FanDuel Sportsbook TV, Screens, & Sheets Operators in support of FanDuels Sportsbook retail operations. Responsible for managing the content we deliver to retail through our TV & Screens system & delivery of daily sheets. Responsible for ensuring team performance indicators goals are met. Responsible for maintaining content database, displaying events, updating & revising details of betting events as required to ensure timely information is displayed to customers. Providing a key role in the satisfactory customer experience on offers in every retail FanDuel Sportsbook.

Essential Functions:

  • Train, motivate & supervise Remote Retail TV, Screens, & Sheets team.
  • Monitor team performance & motivate individual members to improve performance
  • Creating & maintaining running orders & schedules for screens
  • Ensuring that all events, specials & promos display on the screens in a timely manner
  • Managing the delivery of price sheets for sports & betting events to shops
  • Ensuring that all information on customer facing screens are up to date & accurate
  • Planning schedules for delivery of TV, Screens, & Sheets schedules
  • Understanding of necessary content & product for TV, Screens, & Sheets
  • Proactively reacting to schedule changes as the days events unfold.
  • Provide customer feedback to Management
  • Assist in identifying customer experience enhancements
  • Additional responsibilities as assigned or requested.

Required Qualifications:

  • Accuracy & attention to detail
  • Ability to work under pressure & meet exacting deadlines
  • Good organizational skills
  • Strong communication skills
  • Ability to work as part of a team
  • Flexible approach to working hours
  • Customer focused with an ability to identify opportunities that will benefit the customer experience
  • Knowledge of MS Word, MS Excel or database
  • Ability to acquire & maintain required regulatory licensures

Preferred Qualifications:

  • Passion for Sports
  • Knowledge & understanding of the i-gaming casino, sportsbook, DFS, or racing industry
  • Previous supervisory experience
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