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Index Exchange // global advertising marketplace
New York    Posted: Thursday, December 02, 2021
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About Index Exchange: Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. Were a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the worlds leading experience makers.

Index is an exciting & fast-paced place to work, & our company is built on our values of change, support, learning & teaching, trust, & intention. We pride ourselves on our independence & openness, not only in our technology, but in our teams, too. Our diverse & inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 500 Indexers around the globe dedicated to building a safe & transparent marketplace that provides a trusted experience for consumers, & were looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking for an Associate Solutions Consultant to join our team in NYC.

The Solutions Consulting team at IX is an innovative group of technologists who sit at the intersection of Sales, Software Development & Marketing. As an Associate Solutions Consultant, you will be communicating with clients & performing customer implementations for all major IX products. You will be responsible for delivering, Q/A, & implementation troubleshooting for all IX software integrations in addition to supporting clients & their day to day account management needs. If you enjoy a fast-paced environment full of interesting challenges & opportunities to create compelling solutions in the field of digital media & advertising technology, then the IX ISC team is the right fit for you.

What Were Looking For:

  • Highly motivated self-starter with a persuasive & success-driven personality
  • Strong verbal & written communication skills
  • Strong problem-solving & analytical skills
  • Highly organized
  • 4-year degree in a related field
  • A team player who contributes a positive & valuable outlook in our growing organization

Heres What Youll be Doing:

  • This is a hybrid Solutions Consulting & Account Management role that is responsible for ensuring that IX exceeds our publishers expectations by providing seamless & timely customer integrations & customer support
  • Work with multiple support systems throughout the integration process (e.g. Salesforce & JIRA) while monitoring the health of our integrations
  • Participate in regular knowledge-share sessions to share & learn new strategies for optimizing & enhancing the publisher on-boarding process
  • Prioritize & communicate self-serve platform feedback & enhancement requests to internal teams
  • Maintain & update external facing documentation to better customer experience
  • Ensure internal & external deadlines are met
  • Become a critical participant in testing new products & features

Here's What You Need:

  • Working knowledge of Programmatic Advertising (SSPs, DSPs, RTB, DFP, Ad Servers, Video Players etc), Web & Mobile Development (HTTP, HTML, CSS, JavaScript, JSON, APIs) & Big Data/Data Science is a plus
  • Ability to work with multiple clients concurrently

Why Youll Love Working Here:

  • Our teams are built around cooperation, teamwork, & respect
  • We don't have a dress code & offer flexible work hours
  • 100% company paid comprehensive medical, dental & paramedical plan
  • Free Healthcare benefits, to include health, dental, & vision at no expense to the employees
  • Other competitive benefits, including 401(K), maternity/paternity leave, & a fantastic vacation policy

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit, passion, & humilityIndex will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with & providing access & reasonable accommodations to applicants with disabilities. Please let us know if youd like to request a reasonable accommodation.

*COVID-19 guidance: We have re-opened offices in various cities following local guidelines, but are continuing to maintain a flexible work environment.

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