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Latch // smart lock maker
Design, Internship    New York (Headquarters)    Posted: Tuesday, August 13, 2019
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* This is a fall co-op internship based in New York City. Latch does not provide housing or a relocation stipend for interns. Additionally, this intern must be able to commit to working either part-time or full-time over the semester; 20 - 40 hours/week. *

Latch is hiring a UX Research Intern for the Fall 2019 semester, to work with product managers & designers to conduct user research. This will include planning studies, running study sessions, analyzing & reporting on findings. This intern must have an understanding of the strengths & weaknesses of various research methodologies & when to apply them.

Smart access isnt about locking doors, its about opening up new possibilities. Latch is the worlds first fully-integrated hardware & software system dedicated to bringing seamless access to every door in a modern building. Were looking for the curious & the creative to join our team & help us continue to change the way we access our most valued spaces.


  • Work with product managers & designers to determine research needs
  • Proactively identify product knowledge gaps
  • Identify the best methods to answer research questions
  • Create study plans & study scripts
  • Recruit study participants
  • Run research studies in conjunction with researchers, product managers, & designers
  • Take research detailed research notes
  • Analyze & communicate study findings to the appropriate stakeholders


  • Current graduate or undergraduate student studying Human Factors, HCI, Design, Cognitive Science, Psychology, Communications, Marketing, Anthropology, Interaction Design or similar
  • Available to work 20-40 hours a week in Latchs New York office
  • Understanding of a variety of research methods
  • Ability to communicate clearly & effectively with key stakeholders
  • Ability to probe deeply into research requests to understand the underlying goals & decisions that need to be made based on the research initiative
  • Nice to have: a solid foundational knowledge of statistical principles

Founded in 2013, Latch is a venture-backed, high-growth organization that's on a mission to change the way people open, manage, & share their spaces. Today, 1 in 10 new developments in the U.S. depend on our full-building smart access solution to meet the needs of residents & property managers.

We are a team of just over 200 employees, all of whom are passionate self-starters with unique backgrounds & unexpected stories. We offer unlimited time off, a competitive health package, & the opportunity to work in a creative, dynamic, & fast-paced office environment. We are located just a quick walk from both Hudson Yards & Penn Station in New York City.

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