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WorkFusion // robotic automation software
Minsk    Posted: Wednesday, March 03, 2021
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About us
At WorkFusion, we're building software products that are changing the world & transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further & customers can be served faster & better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning & work analytics in one unrivaled platform that is easy to deploy & unlimited to scale. We compete in the fastest growing segment in software & are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.

Our teams are dedicated to building & marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech & transportation. 

WorkFusion is looking for Operations Coordinator to join our Minsk team.
You will be responsible for providing ongoing operational assistance for the Delivery team, collecting & analyzing key project data, building & maintaining reports, & leading project staffing activities globally. We are looking for a data-driven individual who is self-organized, efficient, communicative, & tech-savvy.
Key responsibilities
        Provide on-going operational assistance for internal users, including maintaining & updating proper information in Salesforce & JIRA. Support end-user requests for new reports & dashboards. 
        Plan & allocate resources (internal & partner) on projects, serving the best interests of the company. 
        Assist project delivery managers with subcontractors' review & screening sessions before locking partner employees on specific positions.
        Monitor company performance according to key health metrics & find areas for improvement. Maintain proper team workload & related health metrics to help the delivery team reach & sustain operational excellence.
        Project Profitability. Monitor & control the impact of staffing on project profitability (gross margin). Communicate any project risks to the Director of Operations.
        Identify & minimize risks related to project allocation or potential overlap between several projects. Be able to resolve conflict situations together with internal stakeholders (CSM, DM, & AE) involved in project delivery. 
        Document & implement operational best practices & guidelines for key policies & operational procedures 
        Be the SPOC person for all project staffing activities with key partners (EPAM, IBA). Lead (bi)weekly meetings to review team start/end dates & size of potential partner bench
        Bachelor's degree in economics, finance, or other related fields
        2+ years of experience in analytical position (operations, finance, business analysis, or resource management)
        Experience with JIRA & Salesforce applications
        Data-driven & analytical mindset. Microsoft Office (Excel) proficiency
        Strong communication & interpersonal skills. Ability to listen & educate on key operational processes
        Excellent verbal & written English (not less than Upper-Intermediate level)
        Passion for new technology & startup environment
        Smartest people in the industry & the most interesting product on Belarusian market
        Competitive salary
        Opportunity to work remotely (on the territory of the Republic of Belarus)
        Comprehensive social benefits package, including:
  o   Health insurance covering all the best med centers for you & your family
  o   Sport expenses compensation
  o   Reimbursement of home internet
  o   Psychologist services compensation
  o   Professional & English trainings
  o   Team activities
  o   100% paid sick leave & 25-day paid vacation
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