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The ideal candidate for this full-time CSR opportunity is friendly, personable, enthusiastic, maintains a positive attitude at all times, & goes above & beyond for our customers. Will also be very tech savvy & have a knack for problem solving.

Youll be a great fit if you:

  • Live on the happiness of your customers & your peers
  • Love working 1 on 1 with customers to help them succeed
  • Have strong people skills which allow you to interpret customer requests & issues & present them to internal teams for product improvements
  • Enjoy troubleshooting issues by digging in to files & resource documents
  • Thrive in a challenging, fast-paced, & upbeat environment that encourages growth

As a Customer Support Representative, youll provide accurate & timely support to our clients via multiple communication channels (phone, email, live chat). Were looking for highly motivated individuals that want to impress customers with exceptional, immediate & personalized support communicated with sincerity & enthusiasm.

Responsible for:

  • Handling inbound email & telephone inquiries related to Web site & data files transmitted between CommerceHub & its partners
  • Sending outbound communications to supplier partners regarding file or communication failures between the supplier partner & CommerceHub
  • Tracking & monitoring client-facing issues using ticketing software
  • Alerting management to trends based on client feedback
  • Rotating on-call support for after-hours coverage on a monthly basis
  • Going above & beyond to resolve support issues for clients

Qualifications:

  • Associate's degree in related field required; Bachelors preferred
  • Minimum 1 year computer/technical/call center customer service experience
  • Excellent communication (written & verbal) & problem-solving skills
  • Ability to organize work & multi-task
  • Demonstrated ability to write in clear, concise, organized manner with appropriate level of detail
  • Experience with Windows computing environment, MS Office
  • Experience with Ticketing & CRM software preferred
  • Understanding of EDI, XML, Flat Files & AS2, FTP, HTTP communication protocols a plus
  • **Individuals who are bilingual in English/Spanish are highly desired.

Equal Opportunity Employer M/F/D/V

Authorization to work in the United States is a requirement for this role. CommerceHub will not provide visa sponsorship.

 
 
 
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