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Taboola // discovery platform for publisher sites
 
Engineering, Full Time    New York    Posted: Saturday, May 29, 2021
 
   
 
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JOB DETAILS
 

Curious about what its like to work at the worlds number 1 discovery platform as a 2nd Level Publisher Support Engineer? Were glad you asked!

As a 2nd Level Publisher Support Engineer working on Taboola NYs Publisher Professional Services Team, you will provide system & application technical support while ensuring that all service level agreements & customer satisfaction goals are achieved. The position requires troubleshooting complex web & backend technology issues. You will work closely with a variety of teams within Taboola, including 3rd level support, the larger professional services department & various business units.

What skills & qualifications do I need?

For this role it is essential that you have:

  • Proven experience with internet technologies including: HTML, CSS & SQL
  • Troubleshooting experience
  • Ability to understand complex business procedures & workflows, & interest in process improvement 
  • Excellent customer facing & communication skills (verbal & written)
  • Multi-tasking, self-learning, highly motivated & team player mentality with the ability to comply with tight deadlines.

Itd be great if you also have: 

  • Experience in a technical support position
  • Experience in a multinational organization
  • Ad-tech industry background

What will I be doing on a day-to-day basis?

As a 2nd Level Publisher Support Engineer, you will: 

  • Perform in-depth troubleshooting including DB analysis & reading system logs to identify & solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Communicate progress of resolution/status in a timely fashion per service level agreements
  • Ongoing support & Top Client case management, while working closely with the Business & Professional Services teams across the company.

Why Tabooola?

  • If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, & learn from & together with smart & talented people.
  • We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, & more.
  • Taboola NYC offers generous health, medical & dental coverage, 401k matching, a fully-stocked kitchen, & various gym partnerships. 

Sounds good, how do I apply?

Its easy, submit your CV by clicking the Apply button below. 

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.

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