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Vacasa // vacation rental management
Panama City Beach, FL    Posted: Friday, January 17, 2020
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Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We are hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What were looking for

We are currently looking for an exceptional individual to join our team as a Maintenance Lead. This person is a hard-working individual who will embody our values while ensuring the maintenance needs of all Vacasa properties are met. This person will manage a small group of maintenance technicians & work closely with the local management team.

What youll do

  • Lead the maintenance operations in Panama City Beach, FL, traveling between multiple worksites each day
  • Create a welcoming environment for our guests & owners by ensuring our homes are well maintained through preventative maintenance & regular inspections
  • Directly respond to guest issues regarding maintenance, as needed
    • Appliance troubleshooting
    • Cable/wifi troubleshooting
    • Basic HVAC repair
    • Light plumbing
  • Order, maintain, & replenish maintenance supplies & inventory
  • Assist with scheduling & distribution of tickets
  • Manage a team in a time-sensitive environment
    • Youll be called upon after normal business hours, on weekends, & on holidays
    • Respond to or delegate after-hours calls, as necessary
  • Ensure maintenance staff follow through on assignments & give instructions regarding work methods & routines
  • Support your team & model the behaviors & actions that you expect from your team with attention to detail, professionalism, productivity, & reliability
  • Provide input on performance evaluations, resolving problems, & implementing disciplinary action with assistance from your manager & Human Resources
  • Establish & maintain open, collaborative relationships with team members & management team
    • Correspond on a regular basis with your local management team & team members
    • Be available & willing to assist your colleagues & management team when necessary
  • Provide cross-coverage for your manager & Co-Lead(s) when necessary
  • Meet with homeowners & talk about possible repairs & upgrades
  • Maintain hot tubs as needed; no experience necessary - we offer on-site training
  • Collect & remove trash & debris
  • Maintain required Maintenance metrics on efficiency
  • Attend all mandatory individual & team meetings
  • Other responsibilities as assigned - because every day looks different

The skills you'll need

  • Reliable, consistent transportation
    • Driving inclement weather conditions as required
  • Availability to work Sunday through Saturday, early mornings & evenings as needed.
  • Ability to work well under pressure in a fast-paced environment
  • Highly responsive & reliable
  • Strong attention to detail
  • Prior maintenance experience preferred
  • Ability to stand, sit, & walk for an extended period of time.
    • Reach overhead & below the waist
    • Push, pull, & lift less than or equal to 20 pounds
    • Bend, stoop, squat, kneel, & twist
  • Adhere to all company policies & procedures
  • Comfortable working with iPhones, computers & the internet/email


  • $19.00 per hour

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
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