The Team

The Global IT Operations team at VaynerX is tasked with providing best-in-class technical support to our employees & ensuring they have the tools & resources they need to execute at a high level. On this team, you wont just be pushing buttons - youll bring your critical thinking skills & an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing digital agency, & a sense of enthusiasm & empathy underscores everything we do. We are on the frontlines, working side by side with our fellow team members & contributing to the culture & values that help make VaynerX a great place to grow your career.

The Role

We are looking for an experienced Network & Systems Engineer to serve as the subject matter expert for everything related to our internal network infrastructure. As part of the Global IT Operations team, you will rely on industry best practices as you optimize our physical networks, patch & secure company systems, & design network architecture for any new office locations in the future. Youll serve as a key contact between VaynerX & our managed network partners, offering guidance & when required, getting hands on to ensure our team has a reliable & secure experience when working from the office. Youll frequently partner with a variety of internal stakeholders, including the IT Security team, the IT Helpdesk Team, C-Level leadership & others, bringing a vision of modernizing our infrastructure & lending your support as technical challenges arise. 

Your biggest challenge will be designing solutions for a globally-distributed team working from 30+ countries around the world. For our office locations, the goal is to provide an optimal WiFi experience for our users (who are mostly on Macs), & ensure that our onsite network hardware is patched, maintained, & refreshed on an ongoing basis. Youll review reports of performance issues with the network & work directly with end users to identify root causes & come up with remediation plans. Youll be expected to create documentation & network diagrams, ensuring we have a birds eye view of our entire global infrastructure. We need someone with a vision for the future of hybrid work, & youll have the unique opportunity to build cloud-first solutions our company will rely upon for many years to come.

If you love tinkering with switches, testing & optimizing firewalls, chatting about the latest & greatest in WiFi technology, & getting your hands dirty with a variety of different projects, then wed love to hear from you.

Responsibilities

• Configure, monitor, & maintain all network-related components in our North America office locations, including:
• Network switches
• Wifi access points
• Uplinks
• Office interconnect tunnels
• Firewalls
• Configure, monitor, & maintain Windows Server infrastructure & dependent services, including DHCP, DNS, Active Directory, & Hyper-V
• Maintain & monitor internal file storage solutions (NAS) & any associated onsite or cloud backup processes
• Troubleshoot network problems; schedule upgrades; perform network analysis, root cause analysis & optimization
• Harden our cloud environments (AWS, Google Cloud, Wordpress), implementing industry best practices around data security & network-related security controls
• Optimize VaynerX networks for excellent WiFi performance for both employees & guests
• Manage relationships with vendors, outsourced managed service providers, ISPs, or other points of contact
• Serve as a primary stakeholder for the planning & implementation of any new office build outs from a network perspective
• Partner with IT Security on any cross-functional security initiatives & serve as the subject matter expert for network-related topics
• Contribute as a technical resource for the IT Support team & respond to escalated requests coming out of our internal ticketing system
• Ensure that network documentation & diagrams are up to date
• Ensure uptime & monitoring of all corporate network infrastructure & circuits

Desired Experience:

• Strong knowledge of network design & applications, designing IP addressing hierarchy, & routing & switching technologies
• Knowledge of wireless design, technologies, & wireless site survey tools
• Experience with network design or support of public cloud infrastructure (AWS, GCP, ect)
• Experience with networking manufacturers such as Ruckus Networks or Cisco Meraki
• Strong experience in supporting complex global network in SaaS environments
• Demonstrated experience with APIs, automation, reporting, & some coding experience
• Experience supporting Google Workspace environments & Mac laptops in an enterprise environment
• Strong attention to detail & skilled in creating documentation & network diagrams
• Excellent communication skills & a knack for explaining complex technical concepts in simple terms