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Lyft // on-demand ride-sharing
Marketing, Full Time    Nashville, TN    Posted: Friday, October 04, 2019
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At Lyft, community is who we are, its what we do, & its what makes us different. To create the best ride for all, we start in our own community, by creating an open, inclusive & diverse organization where all team members belong.

You will be Lyfts voice on all social media channels, fielding questions & resolving issues from Drivers & Riders in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless & trusted support experience.


  • Be Lyfts voice on social media & other digital channels & exercise impeccable judgment as Lyft's representative
  • Proactively solve issues & foster trust with our beloved Drivers & Riders
  • Triage problems from our community & own issue resolution, escalating to designated team(s) when necessary
  • Create a personalized, positive & effortless experience for the Lyft community
  • Work cross-functionally with Product, Marketing & other teams to ensure a cohesive voice of support
  • Cover the occasional after-hours on-call shift
  • Be a community advocate for Lyft


  • Bachelors degree or equivalent
  • 1+ years of experience in customer service or sales mandatory
  • 1+ years of experience with social media or communications preferred
  • Captivating copywriting skills & fastidious attention to detail
  • Emotional intelligence in spades & experience dealing with people
  • Startup hustle & tireless work ethic
  • Keen ability to work independently & in a team
  • Strong ownership mindset & resolve to follow-through
  • Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift

Home Office Requirements:

  • A quiet & secure workspace (with a closed door), ergonomic chair, & desk
  • High-speed Internet service (16 megabits download & 1 megabit upload) from a reliable provider
  • Live within a 60-mile radius of Nashville, TN


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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