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LendKey // lending-as-a-service for banks & credit unions
 
Cincinnati, Ohio, United States    Posted: Friday, July 12, 2019
 
   
 
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JOB DETAILS
 

LendKey is solving a complex challengeto improve lives with lending made simpleby helping financial institutions compete in the digital age & provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect & desire. LendKey works with hundreds of credit unions & banks to conduct their education & home improvement loan programs.

The Lending Origination team plays a crucial role in helping our customers. From delivering up-to-date information on loan applications to educating potential borrowers about our products, the team is responsible for developing in-depth & long-lasting customer relationships. As a supervisor, youll be a key factor in company growth & success by enabling the team to deliver high quality & engaging customer experiences.


Responsibilities:

  • Manage & direct the daily activities of Loan Specialists under guidance of the Manager of Loan Origination
  • Help lead day-to-day coaching & development efforts of Loan Specialist team members; provide on-going training to Loan Specialists on our business or new team processes
  • Review & give continuous feedback on the on-boarding training materials for team, lead new hire training sessions for newly hired Loan Specialists
  • Monitor the call queue & tracking inbound calls
  • Participate in the recruitment, interview, & hiring process of Loan Specialist candidates
  • Resolve escalated customer complaints & questions
  • Communicate solutions, successes, & opportunities to the Manager of Loan Origination
  • Motivate & encourage Loan Specialists through positive communication & feedback
  • Practice & ensure compliance with LendKey policies & procedures
  • Have in-depth working knowledge of LendKeys loan products & systems
  • Maintain confidentiality & security of borrower information
  • Work with internal departments to solve technical issues
  • Track, document, & report continuous customer issues, lending habits & system problems
 
 
 
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