LendKey is solving a complex challengeto improve lives with lending made simpleby helping financial institutions compete in the digital age & provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect & desire. LendKey works with hundreds of credit unions & banks to conduct their education & home improvement loan programs.
The Lending Origination team plays a crucial role in helping our customers. From delivering up-to-date information on loan applications to educating potential borrowers about our products, the team is responsible for developing in-depth & long-lasting customer relationships. As a supervisor, youll be a key factor in company growth & success by enabling the team to deliver high quality & engaging customer experiences.
- Manage & direct the daily activities of Loan Specialists under guidance of the Manager of Loan Origination
- Help lead day-to-day coaching & development efforts of Loan Specialist team members; provide on-going training to Loan Specialists on our business or new team processes
- Review & give continuous feedback on the on-boarding training materials for team, lead new hire training sessions for newly hired Loan Specialists
- Monitor the call queue & tracking inbound calls
- Participate in the recruitment, interview, & hiring process of Loan Specialist candidates
- Resolve escalated customer complaints & questions
- Communicate solutions, successes, & opportunities to the Manager of Loan Origination
- Motivate & encourage Loan Specialists through positive communication & feedback
- Practice & ensure compliance with LendKey policies & procedures
- Have in-depth working knowledge of LendKeys loan products & systems
- Maintain confidentiality & security of borrower information
- Work with internal departments to solve technical issues
- Track, document, & report continuous customer issues, lending habits & system problems