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The RealReal // online consignment shop
Chicago, IL    Posted: Wednesday, May 05, 2021
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What You Get To Do Every Day

  • Provide consistent outstanding consignor experience, in store, for self booked & walk in Drop Off appointments 
  • Optimize the consignor experience through personalized service
  • Demonstrate active listening & evaluation skills to qualify & nurture consignor relations
  • Evaluate prospects against established criteria; routes prospects to the appropriate sales channel
  • Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm & collected
  • Punctual, reliable & a team player to work alongside our Store teams
  • Safely handle & care for all luxury items in-store, from men & womens clothing, jewelry, watches, home & art pieces
  • Effectively manage individual store consignor base 
  • Focus on up-selling all categories of product accepted (Womens Fashion, Mens Fashion, Fine Jewelry & Watches, Art, & Home)
  • Responsible for setting consignor price expectations
  • Carefully review & process all items for shipment to ensure they are cataloged & up to our very high-quality standards
  • Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager (TBD on if they get referral goal) 

What You Bring To The Role

  • 1+ years of work experience in luxury
  • Bachelors Degree in Fashion, preferred 
  • A strong sales ability paired with entrepreneurial spirit
  • Self-motivated
  • Ability to master multiple technical devices & systems
  • Ability to communicate clearly, listen thoroughly & respond quickly
  • Possesses a strong attention to detail & great follow up skills
  • A desire to work with people, & an understanding of excellence in customer service
  • a professional appearance & demeanor
  • Basic understanding of brands & artists
  • Commitment & curiosity towards expanding expertise in fashion, fine jewelry & watches, & fine art & home
  • Physical demands/environmental conditions
  • Ability to lift & move merchandise up to 25 lbs
  • Flexible working hours, Weekends required  

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel & talk or hear. The employee is occasionally required to stand; walk; reach with hands & arms; climb or balance; stoop, kneel, crouch, or crawl; & taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


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