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Peloton // connected indoor fitness cycles
 
Berlin, Germany    Posted: Thursday, November 07, 2019
 
   
 
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JOB DETAILS
 

THE ROLE:

We are looking for an energetic, self-motivated & analytical Operations leader to join our EU team to develop, manage & lead our logistics business in Germany.The Operations Manager will be responsible for growing the last mile & service logistics network to support the DE market growth. They will be engaging with internal partners & 3PL to provide a high-quality experience to our members on all key logistics touchpoints.

A successful candidate must have experience in managing high touch operations in a consumer-facing business. They will thrive in a fast-paced environment.A natural leader & great communicator, the Operations Manager will have a proven track record at driving performance, whilst nurturing a fun & engaging environment.

RESPONSIBILITIES

  • Responsible for the delivery of a high-quality experience of in-home installation & service operations
  • Develop performance scorecards/SLAs & drive the performance management process
  • Owns the day to day management of the Peloton nodes & 3PL partners
  • Analyze key performance metrics to identify root cause performance issues & drive change
  • Inform delivery & service network development strategy, in partnership with Peloton business stakeholders
  • Contribute to the development of tools & processes which make the Peloton & 3PL teams more efficient
  • Be a thought leader around operational improvement opportunities
  • Act as a business owner for technology strategy to streamline last mile operations & visibility
  • Drive all customer experience improvement initiatives for the UK network
  • As a member of the European Leadership team, represent the local market & contribute to the development of Peloton globally

QUALIFICATIONS

  • Strong academic record; MBA or advanced degree preferred
  • Analytical, creative, & innovative approach to solving problems
  • 3-6 years experience in operations, or other fast-paced fields (logistics experience a plus but not required)
  • Experience developing teams & managing large accounts
  • Strong presentation, written & verbal communication
  • Extremely organized, meticulous & detailed oriented
  • Ability to work effectively with people in a cross-functional environment
  • Ability to lead discussions & communicate effectively
  • Entrepreneurial spirit
  • Strong interpersonal communication skills & problem-solving skills
  • Has a flexible approach to change, is able to work effectively in a variety of situations, constantly seeks improvements & is forward-looking
  • Experience in a multinational environment a plus

Role Location: Berlin, DE

Reports into Senior Manager Logistics Europe

ABOUT PELOTON

Founded in 2012, Peloton is aglobal interactive fitness platformthat brings the energy & benefits of studio-style workouts to the convenience & comfort of home. We use technology & design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, & Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks & challenging the status quo by continuously innovating & improving. Our team is made up of passionate brand ambassadors, & we know that together, we go far.

Headquartered in New York City, with offices, warehouses & retail showrooms in the US, UK & Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, includingFast Company's Most Innovative Companies, CNBC's Disruptor 50,Crain's New York Business' Tech25 & Fast50, as well asTIME's Genius Companies. Visitwww.onepeloton.com/careersto learn more about joining our team.

 
 
 
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