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Eventbrite // event ticketing for live experiences
 
Marketing, Full Time    Nashville, Tennessee    Posted: Saturday, March 07, 2020
 
   
 
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JOB DETAILS
 
THE CHALLENGE
As the most public facing channel for support, we are oftentimes the first impression our customers, & potential customers, have of Eventbrite & our team. We're tasked with ensuring our Organizers & Consumers have consistently great interactions with Eventbrite via our social media channels, which include, but are not limited to - Facebook, Twitter, & Instagram. We aim to deliver top-notch support around the clock, globally. In order to fulfil this we need to have impressive team members in each time zone, covering all days of the week. No matter what the channel is, we aim to deliver service that goes above & beyond. We are efficient, effective, & masters of our field. Great service to us is personal, human, quick & thorough, & above all delightful.

THE TEAM
Social Media Support is critical to the success of our Customer Experience Team. Our global support team spans San Francisco, Nashville, Mendoza, Melbourne & Cork. The social media support team is small-but-mighty, with subject matter experts in each of these regions & 3 Full-Time Specialists based in Nashville, Cork, & Mendoza. We're available 24/7 to troubleshoot, problem solve, & exceed expectations while delivering a delightful experience.

THE ROLE
The Social Media Support Representative is responsible for maintaining our level of high customer support satisfaction via various social media channels. You'll be charged with executing the strategic goals set out by the Social Media Support Manager in a creative, organized, & efficient way that both delights our customers & aligns with the overall company vision. You will collaborate cross-functionally with members of Product, Engineering, Marketing, & Sales, etc. You will respond to requests for help from event organizers, event attendees, & individuals seeking more information about Eventbrite's offerings, as well as proactively identify potential support issues & surface these to the correct team. Your goal will be to ensure our customers leave every social interaction with increased knowledge & love for the Eventbrite brand
 
 
 
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