Company Description|Job Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Production Support group prides itself in keeping the applications & systems of Visa up & running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications & ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production & Client testing environment, engage in automation activities, do root cause analysis & remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures & such. The role will also demand the ability to write & maintain scripts to monitor system activity including application smoke test activities during pre & post production implementations.
- -Minimum 5-8 years of level 2 production support role.
-Experience with application support organization working in 24*7 environments.
-Good communication skill & ability to work as team player.
-Strong technical aptitude & a desire to learn is a must
-Very Good knowledge & hands on Experience on SQL server & DB2 Database.
-Dot net coding skill & working experience is mandatory.
-Very good knowledge & understanding on IIS concept.
-Experience in supporting systems that run on Windows & Linux Environment.
-Experience with web-related technologies including IIS, WebSphere, Apache, Tomcat, etc.
-Experience with shell scripting, Java scripting & any other scripting languages.
-Understanding of core networking concepts such as routing, protocols, subnets, DNS, Certificates, Load balancer & firewall.
-Demonstrated proficiency in troubleshooting, root-cause analysis, application design, & implementing major components for large projects.
-Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
-Build tools to automate production support activities that enable efficiency & productivity of Service desk & other operations groups.
-Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued.
-A bachelor's degree in engineering or computer science or a related degree.
All your information will be kept confidential according to EEO guidelines.