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Convene
conference & meeting spaces
 
Product, Full Time    New York City    Posted: Tuesday, July 09, 2019
 
   
 
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JOB DETAILS
 

Director of Product, Meetings

Convene is humanizing the built world, which means we create environments that inspire todays top talent as they Work, Meet, Play & Learn. Were looking for a creative & highly motivated Director of Product for Meetings who can reimagine areas of our Meetings Product while strategically iterating across the physical, digital & experiential elements of the product offering.

The Director of Product will need to develop a deep understanding of every level of our Meetings product & experience, ranging from small meetings to large 500+ person events. A 360-degree view of the product is needed to make smart business decisions to enhance our customer experience & location performance, all while reducing complexity in our delivery as we scale globally.

The Director of Product will identify opportunities to develop & implement new digital systems to our Meetings product to create a friction-free experience for our customers. This experience starts with e-commerce & self-service strategies to make buying easier, flows through to planning tools & post-sale upgrades, & finishes with seamless day-of technology & capturing customer feedback. In this role, the Director of Product will develop strategies for capturing & synthesizing customer, employee, & market feedback to identify opportunities for improvement, simplification & synergies with our other products, while at the same time introducing new products to expand our offering.

Duties & Responsibilities

  • Own the Convene Meetings Product offering & roadmap.

  • Develop & execute user experience research strategies to improve our customer & employee experience.

  • Collaborate with our digital product management team on the Convene.com ecommerce tech roadmap to streamline

    online booking, meeting planner portal, & day-of technology.

  • Innovate & introduce new Meeting products while refining our existing meeting products & add-on packages.

  • Build & maintain a backlog (using Jira tools)

    Qualifications

  • 5+ years of experience in product development / product management.

  • Strong communicator, capable of working across our corporate & field organization.

  • Experience working at the confluence of physical space & digital technology.

  • Experience working in high growth companies; comfortable with ambiguity, scrappy, a strategic thinker with strong

    problem-solving skills.

 
 
 
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