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Tremor Video is looking for a high-reaching, proactive Associate Client Success Manager who is passionate about the video advertising world.The Associate Client Success Manager role is a Client Success Manager in training. The primary purpose of this position is to act in a support role for the Client Success & Sales Team. Internally facing, the Associate Client Success Manager is responsible for ensuring pre-sale & post-sale processes are executed seamlessly, executing assigned tasks, becoming a product expert, assisting with documentation as needed, learning inner-workings of internal departments & becoming an expert in internal & 3rd party systems.

What You Do:

  • Pre-Sale:
    • RFP assistance & pre-sale proposal support
    • PPT deck creation
    • Campaign creation in Salesforce.com
    • Leveraging 3rd party data & internal systems for proposal creation
  • Post Sale:
    • Setup campaigns for proper trafficking
    • Perform 24-48-hour campaign checks to ensure accuracy in campaign setup
  • Create campaign screenshots
  • Complete weekly/daily reporting if required by client
    • Complete daily review of internal reporting pinpointing pacing & optimization outliers
    • Pull 3rd party reporting from various systems
    • Work closely with the Finance department on month end billing & invoicing
    • Collect & distribute insights for assigned accounts to assist in reporting & profile development

Who You Are:

  • Entry level position
  • BS or BA required
  • 1 year digital experience a plus
  • High degree of organization, creativity, self-motivation, & drive
  • Commitment to quality & accuracy meticulous attention to detail
  • Ability to build strong relationships internally
  • Excellent oral & written communication skills
 
 
 
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