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Visa // credit cards
   Posted: Friday, July 12, 2019
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  Company Description

Merchant & Acquirer Processing (MAPPD) is a globally-distributed division of over 900 team members within Visa's Technology & Operations organization. We are the innovation engine behind the merchant solutions platforms, CyberSource & Authorize.Net.

Job Description

The Senior Director, Head of PMO-Payments, is responsible for ensuring that MAPPD's programs & projects are planned, managed, & governed in a consistent, transparent, & disciplined manner. The position requires an experienced program management professional with the right mix of relevant experience & skills, an ability to flex between the strategic & the tactical, outstanding verbal & written communication skills, & a high level of energy & integrity to get things done in a fast-paced, team-oriented product development environment. S(he) will be a program management leader who embodies Visa's leadership principles of leading by example, communicating openly, enabling & inspiring others, exceling with partners, acting decisively, & collaborating effectively.

In this role, s(he) will manage a team of Technical Program/Project Managers who use Agile Development Methods & the Scrum Framework to deliver critical, customer facing, enterprise software development payments projects to our production systems. S(he) will lead efforts to improve our processes, making our teams highly productive & also champion the adoption of engineering practices like Continuous Integration & Test Driven Development.

As the leader of the PMO, s(he) will foster collaboration across global business & technology organizations, providing sound analysis & change leadership. Building & maintaining strong internal customer relationships is essential as this position will work with Business Partners, internal staff & system integrators on a daily basis to ensure delivery of quality products in alignment with global initiatives & requirements across the enterprise

S(he) will be responsible for hiring top talent & keeping the organization highly engaged & motivated, delivering exceptional results. The ability to work across functions & teams will allow him/her to ensure alignment of priorities & goals, drive results & foster a culture & environment to achieve excellence & innovation.



Provide leadership & oversight to a team of technical program/project managers who use agile practices & the scrum framework for the planning, execution & delivery of products.

Work with Business Sponsors to develop project roadmaps that align with business objectives/priority & take into account resource availability.

Overall responsibility for planning, executing, tracking & managing cost, schedule, & scope for all projects in the portfolio.

Direct project portfolio activities, conduct reviews, & use strong technical & business acumen to manage risk & address escalated impediments.

Enforce consistency & standardize processes across the team & the broader project management organization.

Drive improvements in software development practices/processes within teams & across the organization.

Drive the adoption of key engineering practices like Continuous Integration, Test Driven Development, etc. to improve quality & reliability of team's deliverables.

Responsible for coaching & mentoring of local technology leaders on Agile/Scrum/Lean principles & practices.

Manage HR & Performance management aspects of employees.

Mentor & guide local managers through their career paths.


Minimum Qualifications:

Must have 10 years of experience in the Payments domain (both Card Present & Card not Present). The experience must cover terminal management, different payment types (credit, debit, altpay & ApplePay/GooglePay) & tokenization.

Preferred Qualifications:

Must be able to articulate the role of merchants, acquirers & networks in the transaction processing value chain.

Bachelors or Masters degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent. MBA is a plus.

15+ years of relevant work experience in either Program, Project or Portfolio management.

Previous experience in managing a large portfolio of projects (over $20 million).

5+ years of technical leadership experience ideally from a development or test engineering background.

10+ years of experience hiring, training, mentoring & managing a project team of 10 or more members.

Exceptional knowledge of Agile/Scrum/Lean principles & practices.

Solid understanding of project management techniques, methodologies, & best practices.

Excellent ability to understand architectural & technical aspects of projects.

Strong knowledge of SDLC principles & practices.

Deep experience in managing complex programs delivered by globally distributed teams.

Strong leadership qualities & organizational skills as well as the ability to adapt quickly to changing priorities, assignments, & roles.

Demonstrated ability to succeed in a complex organization where the ability to discover & internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of Visa as a whole.

Independent judgment & mature decision making skills to deal with programs that often have enterprise-wide scope & may have significant financial & compliance impacts.

Excellent verbal, written, & presentation skills. In particular, a demonstrated ability to effectively communicate technical & business issues & solutions to multiple organizational levels internally & externally as needed to support the strategic goals.

Additional Qualifications:

o Project Management Professional (PMP) certification is strongly preferred. PMI Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM),Scaled Agile Framework Program Consultant (SAFe SPC), Certified Stanford Advanced Senior Program Manager (SAPM), and/or Lean Six Sigma certifications also preferred. Certifications must be current & in good standing.

o Strong knowledge of Rally & Jira planning tools.

o Experience working with offshore consulting firms on large scale & complex projects.

o Previous experience as a small business merchant & international work experience are a plus.

Additional Information

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.


  • This position requires the incumbent to travel 10%+ domestically

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law..

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