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BentoBox // website services for restaurants
New York or Remote    Posted: Friday, August 14, 2020
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BentoBox empowers restaurants to own their presence, profits & relationships. The hospitality platform disrupts third-party services that come between the restaurant & the guest. BentoBox puts the restaurant first & offers tools that drive high-margin revenue directly through the restaurants website. BentoBox is trusted & loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Roses Luxury, Eleven Madison Park & many more. Learn more at

Were seeking a VP of Revenue Operations who will be responsible for optimizing the entire customer lifecycle across Growth/Marketing, Sales, & Customer Success. Reporting to the COO, the VP of Rev Ops will play an integral role in aligning internal operations, setting overall company strategy, & accelerating growth. The ideal candidate will have extensive experience implementing & leading a revenue operations function at a growth stage, venture backed software company. New York preferred, remote optional.


  • Responsible for operationalizing & optimizing the end-to-end revenue model of the organization, creating alignment across Growth, Marketing, Sales, & Customer Success
  • Continuously increase the velocity of all revenue-related activities, resources, & processes; holding teams accountable to the overall revenue model
  • Proactively identify areas of inefficiency, lost opportunity, & excessive costs across the customer lifecycle; implement scalable solutions to address these issues
  • Develop, own, & continuously iterate on data sets, reports, & insights that drive true strategic decision making across the organization & throughout the customer lifecycle
  • Establish & continuously iterate on robust forecasting processes & reports that become the anchor of effective planning discussions across the organization
  • Ownership over the tech stack used by Sales, Customer Success, & Growth/Marketing team & relevant integrations into other company softwares
  • As part of the leadership team, participate in key discussions that help shape the overall strategy & direction of the company
  • Grow, manage, & mentor a world-class Revenue Operations team
  • Uphold BentoBoxs core mission, vision, & values

Skills & Attributes

  • 12+ years of experience leading sales & revenue operations at high-velocity companies
  • Proven track record of driving measurable efficiency gains, cost reductions, & revenue optimization across all areas of the organization & throughout the customer lifecycle
  • Natural curiosity & solutions-oriented mindset that leads to proactively coming to the table with creative solutions
  • Deep understanding of sales, marketing, & customer success processes & metrics of a SaaS business
  • Experience managing a team of analyst, operations, & enablement professionals
  • Able to effectively drive multiple projects to successful completion at the same time
  • Healthy mix of analytical mindset, technical abilities, business acumen, & personal drive
  • Strong presentation skills combined with the ability to present data in a way that is persuasive to all audiences

What We Offer

  • Competitive salary + equity 
  • Full benefits (medical, dental, vision, 401(k), commuter benefits, life insurance)
  • Flexible vacation plan
  • Paid parental leave
  • Professional development, growth, & support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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