Title: Business Technology Support Specialist Intern
About the role:
Zuora is looking for an energetic, organized, tech savvy technologist to join the internship program at ZEO Corp IT team. You will be assisting with day to day IT operations as well as working on exciting projects, while bringing cutting edge solutions to the Zuora team.
As a Zuora Corp IT team member, you will gain a valuable understanding of how a market leading SaaS startup company manages its Information Technology resources on a global scale. You will be a part of the success story on a daily basis, while heroically addressing challenging tech issues & learning how to methodically prevent them from happening ever again. You will learn from the masterminds of cloud technology about what it means to operate in the cloud. You will walk away with the knowledge & experience that will help you propel your career in a high tech industry. So come & join the coolest team at Zuora.
- Deploy computer equipment for Zuoras global workforce.
- Organize & inventory existing IT assets.
- Help establish processes & procedures for receiving & allocating IT equipment.
- Assisting with A/V set up in conference rooms.
- Troubleshoot & resolve assigned Help Desk tickets via Service Cloud (Salesforce)
- Perform basic PC, OSX troubleshooting & network troubleshooting.
- Create & update documentation for IT procedures via Confluence.
- Aptitude for & desire to learn new technologies.
- Basic Knowledge of OSX & Windows 7, 10 operating systems.
- Solid understanding of the fundamentals of computer networking.
- Basic experience & knowledge of Google Sites a plus.
- Strong Work Ethic
- Problem Solving Skills
- Love of technology