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    Sign in  
Peloton // connected indoor fitness cycles
New York City    Posted: Tuesday, May 14, 2019
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The Director, Global Infrastructure has responsibility for all aspects of network & system engineering at Peloton including strategic planning, architecture, performance management & capacity planning, & service & support.

This is a key leadership role within the IT organization that interfaces closely with internal stakeholders, executive management & internal department heads. The ideal candidate is a self-starter with strong technical knowledge, but equally focused on customer service, automation, continuous improvement, & an innovative mindset that will lead to operational efficiencies, increased compliance, & an optimized global support model. The right candidate will have a track-record of leading complex initiatives, the ability to navigate both strategic & tactical challenges, a strong business acumen, & the capacity to lead several key initiatives in parallel working with large extended & cross functional teams.

Key Responsibilities

  • Oversee Pelotons growing global infrastructure for retail, supply chain, call centers, studios, & other business critical operations across 130 facilities in 4 countries.

  • Responsible for Pelotons data networks, unified communication platforms, network security, mobility, & disaster recovery solutions.

  • Owns strategic planning, architecture, engineering, performance management & capacity planning.

  • Global service & support for 24x7x365 technical operations, including the alerting pipeline, event management & incident response.

  • Technical leadership for all aspects of new facility capital project delivery including: power, cooling, networking, external connectivity, low voltage cabling, physical security, environmental controls, A/V & conferencing.

  • Compliance with country specific requirements, including important regulatory requirements & crypto export restrictions.

  • Direct oversight of staff executing all aspects of systems, storage, network, mobility, unified communications, & third-party service organizations.

  • Manage service levels & drive organizational initiatives with data & metric driven decision making.

  • Manage new vendor acquisition including RFI, RFP, RFQ & contract negotiations, & insure vendor performance & compliance through active monitoring.

  • Develop & execute operational & capital budgets for the Infrastructure function, including vendor & contract management.

  • Manage network & system integration for newly acquired companies.

  • Partner with the business & other areas of IT in order to meet internal & external customer requirements.

  • Build & manage a disaster recovery plan in support of an overall business continuity program

  • Drive integrated global teams to deliver business process & technology solutions in support of key internal initiatives by working closely with stakeholders, architects, developers & vendors

Requirements for the role

  • Bachelor degree in Computer Science, IT, or a related field, or equivalent experience & technical training preferred

  • 12+ years leading design & support of enterprise-level IT infrastructures

  • Hands-on, collaborative leadership style with a heavy focus on business engagement & supreme focus on customer service & relationship management with organizational partners & customers.

  • Experience with best of breed infrastructure solutions, including proven experience with Microsoft Azure & Amazon AWS cloud services.

  • Experience managing global 24x7x365 IT operations with a service orientation.

  • Practical knowledge of ITIL & ITSM processes & implementation

  • Experience with Sarbanes-Oxley, NIST, PCI, and/or key controls pertaining to IT infrastructure management

  • Experience in managing engineering teams that are regionally & globally distributed.

  • Experience leading teams in long term strategic planning & architectural design.

  • Budget management & planning a must.

  • Prior experience negotiating & managing large-scale contracts with a specific focus on networks & services.

  • Excellent critical/structured analysis (business, technical, financial), strategic planning, & project execution skills.

  • Must be able to partner & communicate technically & non-technically effectively across all levels of employees. Strong executive presentation skills.

  • Team player with a passion for building relationships & providing exceptional service.

  • Domestic & International travel (~10%)


Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own home via the Bike,Tread & iOS App platforms. Peloton uses technology & design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.

Peloton believes in taking risks & challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to be Pelotons brand ambassadors. Most importantly, we know that together we go far.

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