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Kustomer is customer centric platform & better way for modern customer service teams to work.
Engineering, Full Time    New York    Posted: Wednesday, February 06, 2019
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About Kustomer

Customer Friendships are created with Kustomer. Our customer management platform for the people-first enterprise is intelligent, powerful & flexible, & scales to meet the needs of any contact center & business. Agent-friendly as well as customer-friendly Kustomer unifies data from multiple sources, enabling companies to deliver effortless, consistent & personalized service & support through one single timeline view. Today, Kustomer is the core platform of some of the leading People-first brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, & UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum & Jeremy Suriel.

About the Role

As an Engineering Manager at Kustomer, you will be instrumental in growing, mentoring, & guiding a a team of cross functional software engineers. You will ensure that your team is set up for success, while facilitating continuous learning & improvement.

You'll be responsible for:

  • Managing & growing a team of software engineers
  • Growing the technical expertise of your team around quality, scalability, & performance
  • Conducting performance reviews & 1-1s with all team members
  • Setting objectives for your team as a whole & partnering with teammates on individual goals
  • Owning pushing the team towards the best engineering working practices
  • Working with engineering team leads & other stakeholders to continuously improve operational processes & procedures

Your qualities:

  • You have experience growing, mentoring, & developing software engineers
  • You are up to date with, & have a passion for, software engineering best practices
  • You have experience attracting engineering talent & are comfortable closing candidates
  • You have experience managing an engineering team
  • Nice to haves:

    • Youre familiar with Node.js and/or React/Redux
    • Youve worked with & built REST APIs.
    • You are interested in GraphQL, & overall state management.
    • You have experience with other tools we use: webpack, Babel, ESLint, Prettier, seamless-immutable, Jest, Storybook & Draft.js.
    • Knowledgeable of advanced Chrome DevTools features, specifically around performance.
    • Experience with continuous deployment
    • Experience with Docker, Terraform, and/or AWS
    • Experience with Web or Mobile Automated E2E Testing


Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, & a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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