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Critical Mass // digital experience design agency
 
Chicago    Posted: Tuesday, March 23, 2021
 
   
 
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JOB DETAILS
 

The Human Resources Manager is responsible for the development & support of all employees in the Chicago offices. Reporting into the VP, U.S. HR, the Human Resources Manager works closely with the global Human Resources team, the global Talent Acquisition team & the Leadership team in the Chicago office to ensure that the needs of all employees of Critical Mass are being represented. The successful candidate will not only have experience in dealing with Human Resources issues & concerns, but will also have experience supporting cross-functional teams & dealing with internal stakeholders in remote locations.

Career Development Support

  • Work with VP, U.S. Human Resources & the Chicago Leadership Team to identify opportunities to enhance employee development strategies
  • Serve as a resource to employees on managing internal conflicts, advising them on development opportunities & resolving complex employee relations issues
  • Provide on-going support & coaching to career developers while looking for opportunities to enhance current Critical Mass programs & policies
  • Train Career Developers in performance management including regular performance reviews, progressive discipline & terminations
  • Partner with the Learning & Development to identify L&D needs for all levels of staff

Compensation & Talent Strategies

  • Work with the Chicago office leads team & the VP, U.S. Human Resources to identify talent & devise development, retention & engagements strategies
  • Coordinate efforts with the HR team to ensure appropriate new-hire information is obtained & employee changes, promotions & increases are executed & communicated
  • Analyze competitive market conditions in Chicago to ensure salary ranges are competitive & adjustments are made, as needed
  • Investigate & resolve complex employee relations issues & partner with the VP, US Human Resources, where appropriate
  • Support overall organizational staff planning & strategy, working closely with the VP US Human Resources, & discipline leads
  • Identify trends from exit interviews, employee engagement surveys & 1v1s to identify new programs, enhance current processes & provide guidance to managers/Leads

Policies

  • Review Critical Mass policies & procedures on a regular basis to identify opportunities for enhancing the policies to ensure we are meeting the needs of our employees
  • Educate employees on appropriate interpretation of policies & procedures as well as communicate any updates or changes
  • Continue to be well read & informed of industry events, networking opportunities, Human Resources regulations/laws & industry challenges

Onboarding & Training

  • Facilitate the delivery of new hire onboarding with a focus on building strong relationships with new hires, managers & office leads
  • Arrange in-house training opportunities & assist in identifying & building out training sessions, as needed
  • Work with the remote teams to disseminate appropriate learning/training & conference opportunities to other Critical Mass employees
  • Facilitate development & implementation of templates, tools, processes & behaviors that support effective resource management across the organization & projects
  • Lead management training & office related training for the Chicago office

Human Resources Projects

  • In partnership with the Global HR team, oversee processes including; Performance Management Cycles, Talent mapping, Career Developer Training, Quarterly Portfolio Audits & background check oversight
  • Identify, brainstorm & lead global projects & process enhancements across the organization

 You Have:

  • Minimum 5 years generalist experience in a software, agency or interactive web development environment;
  • Professional designation in Human Resources is desired
  • Demonstrated ability building trust & confidence across organizations
  • Demonstrated ability driving pragmatic decision-making in a collaborative, fast-paced, team-based environment
  • Proven experience leading, delegating, motivating, mentoring & building teams
  • Proven experience dealing with conflict, difficult situations & challenging personalities
  • Demonstrated knowledge of project & business management principles, methods, & techniques
  • Ability to strategically & tactically organize & structure operational activities
  • Demonstrated skills & experience in mediation, negotiation & presentation

 
 
 
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