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ShopRunner // network of retailers
 
Chicago    Posted: Tuesday, February 23, 2021
 
   
 
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JOB DETAILS
 

ABOUT US

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace & a members-only service that provides benefits across 100+ of the top brands & retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing & we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), & Krakow, Poland.

ABOUT THE ROLE

We are looking to hire an Associate Solutions Architect to help successful adoption of our products & services with a particular focus on our Marketplace offering. As an Associate Solutions Architect, you will be responsible for investigating & troubleshooting partner issues, reviewing & confirming partner API calls & web feeds, collaborating with product teams when needed, & assisting on pre-sales & post-sales technical calls. 

To ensure success as Associate Solutions Architect, you should have in-depth knowledge of web development, web service APIs, XML & CSV feed files, database querying, reading logs; a passion for problem solving & solutions; & high-level communications skills. Ultimately, a top-notch Associate Solutions Architect drives sales & adoption by ensuring that partners & prospective partners have the services they need operating properly.

WHAT YOULL DO 

  • Acquire expertise in the technical requirements of ShopRunners marketplace offering
  • Own timely communications with partners when integration issues are submitted
  • Troubleshoot partner issues, including reviewing XML/CVS feeds, querying databases, reading log files, etc. 
  • Collaborate with the appropriate product teams to determine solutions as needed
  • Report & track product bugs
  • Deliver technical feedback to partners & prospective partners
  • Explain & enable partners on proper usage of the service when needed
  • Assist sales & onboarding teams with technical presentations
  • Identify potential gaps in a partners integration that may require custom solutions
  • Understand ShopRunners other product & service offerings
  • Assist Integration Solutions department with other products & services when necessary

WHAT WERE LOOKING FOR

  • Strong problem solving & troubleshooting abilities
  • Strong prospect- or client-facing presentation skills
  • Strong understanding of web architecture & APIs
  • Experience writing SQL or other database queries
  • Ability to read & understand XML/CSV & log files
  • Ability to identify gaps in integrations
  • Ability to present ideas in a clean, user-friendly way
  • Preferred partner-facing, technical support, or solutions experience

We want you to bring your whole human self to work every single day. We accept you for who you are & consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 
 
 
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