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Silverline CRM // end-to-end deployment of Salesforce products
Marketing, Full Time    Atlanta, GA    Posted: Friday, May 31, 2019
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Company Overview

Silverline employees are passionate about what they do. Were a diverse group of cloud technology professionals with the same goal: to make our clients lives easier through technology. And we have a good time while were at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation, & ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently ranked one of Glassdoors Best Places to Work among small & medium size companies, among other accolades. Come be a part of our team!

Client Services Overview

Our Client Services offerings are Managed Services for the next generation of Salesforce users. We provide our clients with flexible, strategic, & tactical ongoing services, focused on long-term success. The Client Services team builds trusted & valuable partnerships with our clients. Strategically, we build a short; mid & long-term plans that position our clients to leverage their investments in the Salesforce platform year-over-year. Tactically, we collaboratively lead a team of experts with a variety of skill sets providing post-implementation support & continuous delivery of enhancements to solve critical business issues with innovative solutions.

Position Overview

The Director of Client Services will be a senior leader for the Client Services team & will run our portfolio of financial services clients who have engaged us for continuous delivery of as well as maintenance & support. Functional responsibilities align with those of a practice leader & will include sales support, client portfolio management, resource management, operations, & project success.

  • Partner with sales during the pre-sales stage to research & understand client business challenges & drive toward value-added solutions.
  • Leverage people, process, & technology to evolve a strategy for Silverline Consultants to successfully implement our client's Salesforce requests.
  • Focus on project excellence & coach team members on how to handle various project scenarios using Silverline methodologies.
  • Provide leadership & mentorship for direct reports while helping them with their personal development, career path, & overall success.
  • Participate in Quarterly Business Reviews (QBRs), assisting with value realization benefits for our customers in order to provide high-class customer satisfaction as well as opportunities for upselling & renewal business.
  • Align with multiple departments across the organization to ensure key objectives are being met & opportunities are maximized for our industry-focused strategy.

Education & Required Experience

  • 10-15 years of professional services experience including 5+ years of general management (20+ person teams) & 5+ years experience related to the successful delivery of organizational change work. Practice development experience preferred.
    • Past experience in measuring progress of programs against established objectives such as revenue, expense management, utilization metrics, delivery quality, & customer satisfaction.
  • Direct experience with, project development lifecycle, & project management best practices.
  • Proven track record of developing & maintaining profitable & referenceable customer relationships Managed Services preferred.
  • Excellent communication skills & strong leadership & presentation skills.
  • Ability to synthesize information into clear, concise messages both for detailed analytical reports & executive summaries.
  • Bachelor's Degree in Business Administration, Management, Computer Science, or related fields of study, or equivalent business experience.
  • Willingness to travel up to 20% of the time is required.

The following certifications are a plus:

  • SFDC Administrator Certification
  • SFDC Sales Cloud Consultant Certification
  • SFDC Service Cloud Consultant Certification
  • PMP Certification
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