Company Description|Job Description
Let's face it. Everyone prefers shopping in their pajamas at home over traveling to the mall. CardinalCommerce, a Visa company, works to make online shopping as safe & easy as possible. For over two decades, we've been bringing merchants, issuers, & shoppers together in an experience where everybody wins. With singular focus, proven technology, & dedicated service, we are continuously raising the bar for payment authentication around the world. We put authentication first because we believe digital commerce should be safe, rewarding & engaging for everyone involved in the process.
Join us on this journey. At Cardinal, we're a group of genuine, dependable, & hardworking people who are treated right with flexible work schedules, a fun company culture & unbeatable benefits. See why we're one of the leading FinTech companies in Northeast OH.
We are seeking a Technical Account Manager to sit out of our Miami,FL office to support our growing Global Customer Solutions Group. The Technical Account Manager will be responsible for dedicated ongoing technical support of Cardinal's Enterprise-level book of business on both Merchant & Issuer Customers. A successful TAM will display high levels of Business Acumen, relationship building & consultative-selling skills. They will possess the technical capacity to handle incoming inquiries & provide technical guidance to our top tier Customers.
What you'll do:
For assigned book of business (existing Enterprise Clients) act as Cardinal Technical SME
For assigned accounts, create & maintain complete technical profile outlining how Customer has implemented Cardinal solutions (connection methods, flow diagrams, Customer environment, etc.)
Function as a frontline technical resource for best practice & Customer questions
Ensure incoming support inquiries are handled in a timely fashion & with highest level of Customer Service
Engage with Customer Support as a Customer advocate to ensure speedy resolution of customer issues
Lead technical account expansion efforts (setting up new MIDs, coordinating/monitoring new traffic ramps, pilots, etc.)
Assist assigned Customers with:
Basic & advanced transaction research
Questions regarding Cardinal's Solutions & the authentication landscape in general
Technical issues & inquiries
Assist Customer Success Team with
Performance/Transaction Monitoring & trending
Engage with Solution Engineering & Product Management as the customer advocate on product roadmap discussions
What we need you to have:
Bachelor's degree from four-year college, or university; Computer Science or similar technology discipline
2+ years of successful technical support and/or relationship management experience
Verbal & written fluency in Spanish & Portuguese
High degree of proficiency in MS Office (Word, PowerPoint, Excel)
Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation & influence skills.
Proven analytical & decision-making abilities.
Able to proactively identify business opportunities & persuasively influence both internal & external constituents.
Superior teamwork, interpersonal & communication skills.
Developed information seeking skills & ability to communicate for results.
Advanced negotiation, influencing & collaboration skills.
What we'd like you to have:
Payments industry knowledge
Prior experience with salesforce.com
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.