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BarkBox is building a new generation pet brand for people who are passionate about their dogs.
 
New York City    Posted: Friday, April 12, 2019
 
   
 
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JOB DETAILS
 

Bark is a fast-growing business for people who absolutely love dogs. We are looking for a Fulfillment Coordinator to coordinate & execute daily order management, communicate to retail partners, & perform inventory management tasks. This role will be detail oriented, customer focused, & familiar with basic warehouse & fulfillment activities & practices. Ultimately, were seeking someone who can both consistently execute scheduled order management & fulfillment tasks as well as diligently dive into exceptions & problem areas needing quick investigation & resolution. Simply put, this person will live in & love the details of continuously improving the Bark customer experience as it pertains to fulfillment operations.

At Bark, the Supply Chain & Operations Teams are constantly working behind-the-scenes to create the best possible experience for our customers. The speedy, successful delivery of Bark orders to our customers is at the heart of what we do, & we want someone in the Fulfillment Coordinator role who knows the importance of perfecting the customer experience through working with both our internal teams & our external vendors. You are a customer advocate who thrives operating in a fast-paced, goals-oriented company where everyone is responsible for delivering results. And you like dogs. A lot.

Doodies:

Continuously improve the Bark Fulfillment Operations by:

  • Executing daily reporting to identify, investigate, & coordinate the clearance of daily backorder volume & other order exception categories.
  • Working closely with the customer service team to investigate & provide root cause analysis & resolution to all fulfillment related customer issues.
  • Recording data associated with the above & providing valuable ground level feedback for use in quantifying daily exception categories, identifying commonalities & root causes, & establishing fixes & optimization projects.
  • Coordinating with our 3PL partner to ensure that all inventory cycle counts, sortation initiatives, transfers, & QC efforts are completed quickly & accurately.
  • Collaborating with our 3PL partner to ensure quick & accurate receipt of high priority inbound receipts needed to support promotional activity.
  • Coordinating the on time fulfillment of all special needs orders, such as special customer orders & internal order volume.

Qualifications:

  • Relentless, obsessive attention to detail
  • Basic/Intermediate Excel skills
  • Familiarity with basic warehouse & fulfillment practices & activities
  • An inquisitive mind with a passion for problem solving
  • A customer centric attitude
  • You love dogs so much that some people think you have a problem
 
 
 
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