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Kiva // platform connecting online lenders to entrepreneurs
Portland, OR / San Francisco, CA/ New York/ U.S. Remote    Posted: Wednesday, September 29, 2021
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About us:

Kiva ( is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers & students around the world. Through Kiva Capital, we serve as a bridge between large scale impact first investors & underserved populations. Our digital identity platform enables borrowers who dont have a track record with traditional financial institutions to record & verify their financial history & gain access to less costly mainstream financial markets.

Our organization combines the culture & technological passion of an internet start-up with the compassion & empathy of a non-profit to create impact & opportunity at global scale. Since 2005, we have raised more than $1.57 billion in loan capital for 3.9 million borrowers in 98 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, & Bangkok, Kiva's team includes 100+ employees & 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

Kivas Values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you & hold you accountable.

Be curious & bold - Never stop learning. Question assumptions. Take Risks & dream big.

Inclusion. Equity. Diversity. - Without reservation & without caveat. In our hiring, in our workplace & in our impact in the world.

Honor & integrity - Do the most right thing in the most right way. Cherish diversity & respect each other.

Love & kindness always - Say what you mean. Mean what you say. And don't say it, mean it. Clarity. Courage. Kindness.

Role overview:

The Strategic Partnerships Analyst will be a trusted partner in driving the organizations success by supporting Kivas Strategic Partnerships (SP) & Finance teams in an efficient, detail-oriented, & proactive manner. The ideal candidate is a professional who has administrative, systems, & relationship management experience in a fast-paced for-profit or non-profit environment. This is an exciting position for a smart, ambitious individual & requires a resourceful team player with the ability to learn quickly & work with everyone at Kiva & our global partners. 

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

SP Team Systems & Operations (50%)

  • Conduct financial & impact analyses & create reports & dashboards for internal & external use across all audience segments (corporate, foundations, individuals, other) & tools (lending, grants, donations, etc) that the SP team stewards for Kiva
  • Oversee collaboration with Finance & SP Analyst to maintain accurate partner deposits & annual fee records in Salesforce
  • Enhance documentation of team processes (Confluence, Looker, Google Drive) as needed
  • Train new colleagues in systems to maintain team data & files in Salesforce, Box, Google Drive & Confluence
  • Identify opportunities for creating efficiencies & automations in any of SPs systems & provide support in the Annual Audit process
  • Serve as a point of contact for Kivans interested in understanding SPs product offerings
  • Aid in the data integrity & reliability of SP contacts & touches to loan accounts
  • Train new colleagues & ensure timely respond to potential partner inquiries inbound from our website & Customer Support channels & assign leads to appropriate Relationship Managers
  • Work with our Salesforce consultant to optimize & improve the team's Salesforce processes & use cases to make sure we are efficiently tracking our relationships & goals.
  • Research new tools & systems that can support SP team to effectively scale philanthropic partnerships

Strategic Planning & General Support (50%)

  • Drive preparation of Strategic Partnerships Monthly Executive Managed Team Objectives & Key Results (OKR) deck 
  • Project Manage the teams annual individual level OKR development, working with managers to produce timely & coherent plans aligned with the org-wide OKRs & 5 year strategy
  • Support team engagement - including twice a year team retreat content planning, Progress, Plans, Problem Solving (PPP) development, & team bonding activities. 
  • Coordinate & execute on special projects as needed, e.g., the Annual Report & language upgrades to our website/microsite
  • Work collaboratively with the Chief Strategic Partnerships Officer & VPs to proactively plan for & design new initiatives & operations to maximize our constituents (corporate, foundation & individual partners) experience with Kiva. 
  • Manage the Executive Assistant

Preferred qualifications:

  • Strong financial & operational mindset.
  • Proficient at using tailored CRM databases, specifically Salesforce & educating other on its use & input in order to develop compelling reports, dashboards & impact metrics 
  • Excellent verbal & written communication skills; adept at using PowerPoint, Word, & Excel, as well as Slack & other business tools
  • Excellent listening skills
  • Collaborative approach to working with internal teams across Kiva in order to coordinate & serve as translator & champion
  • Comfortable juggling stakeholders timelines, requests & driving deliverables.
  • Must be independent & trustworthy, able to own & manage relationships, while also being a team player. Able to communicate with a broad set of stakeholders.
  • Results & detail-oriented, extremely organized, & able to multitask. 
  • Excellent project management & execution skills a strong operator who consistently pushes for scale for a sustained period of time.
  • A self-starter able to work independently as well as part of a collaborative team.

What we offer:

  • An opportunity to improve real lives, solve hard problems, & change the world
  • Friendly, supportive, & adventurous environment with a team of engaged colleagues
  • A comprehensive, industry-leading benefits package
  • Opportunities to connect with & learn from colleagues & partners around the world
  • Colorado salary range: $65K - $75K

A diverse & inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities & perspectives. We are an equal opportunity employer & a great place to work. Join us & help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

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