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SchoolMint // online & mobile school enrollment solns
 
Lafayette, LA    Posted: Saturday, May 08, 2021
 
   
 
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JOB DETAILS
 

Company Description

SchoolMint is the leading SaaS platform driven by our mission to help educators create bright, more sustainable futures. We offer powerful products that help schools run smarter enrollment management & student behavior management. 

We are a fast-growing & established EdTech company rooted strongly in our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace & Drive Change. We take these seriously. At SchoolMint we live what we preach & embody values that empower us to delight our customers with award-winning products & top-notch customer service

This position is only temporarily remote due to COVID.

Job Description 

The Technical Success Manager is an integral role within the organization working closely with Implementation, Support, Sales & Operations. The Technical Success Manager is responsible for client relationship building, understanding client goals & objectives, corporate communication of account status, with client escalations, & ensuring client revenue, retention & growth. The Technical Success Manager will anticipate & communicate customer needs & identify barriers while prioritizing organizational goals & initiatives.

What You Will Do

  • Own overall relationship with assigned clients during full life cycle of client relationship from implementation, to add-on & extension of contracts, to daily customer support KPI measurements
  • Build & maintain strong client relationships that allow for open communication & trust
  • Give strategic demonstrations & product overviews related to specific features or use cases that are relevant to the customer
  • Provide continuing education for customers to maximize product usage, identifying new or unused features that could provide value for your customer & represent an upsell opportunity for SchoolMint
  • Be accountable for the success of the customer journey for your portfolio accounts as measured by both the health score & gross revenue retention & expansion for each account
  • Analyze key metrics of customer usage & identify opportunities for improvement
  • Build relationships with multiple departments to coordinate customer needs & resolve outstanding issues
  • Advocate for your customers, soliciting & synthesizing customer product feedback to contribute to product development
  • Some travel (nationwide) is required for onsite customer visits for key deployment projects, training sessions and/or any other special circumstances that require an onsite presence.

About You

  • 5+ years of software/B2B customer success, project management or related experience
  • Strong project management background in a customer relations/ account management environment using a consultative approach.
  • Self-motivated, proactive team player with innovative ideas to drive customer loyalty & retention.
  • Demonstrated success in managing enterprise-wide deployment & training to individuals, groups, organizations, schools or districts
  • Superior follow-through. Build trust & credibility with customers by consistently delivering answers and/or resources on-time
  • Comfortable presenting & running online customer meetings to all levels of an organization
  • Strong analytic & strategic thinking required be able to take customer concerns & orchestrate resources & tactics to address them
  • Experience using Microsoft Office or GSuite, CRM familiarity (Gainsight, Totango & Salesforce), & audio/web conferencing (Slack, Zoom, etc) required. Experience with ZenDesk & JIRA a plus.
  • Preferably, having experience and/or the ability to comfortably discuss student behavior management methodologies & best practices to all levels of stakeholders within a school environment such as faculty, school leadership & district-level personnel. (Bonus)
  • K-12 classroom experience (Bonus)

Some Awesome Perks

  • Medical, Dental, & Vision Insurance
  • Employee Paid Life Insurance, Short Term & Long Term Disability
  • PTO (15 days), Sick Days (5 days), Birthday Floating Holiday, Floating Holiday, Volunteer Day, & Company Observed Holidays
  • 401k (with a 90-day waiting period)
  • Flexible Spending Account (FSA) & Dependent Care Account (DCA)
  • Commuter Benefits 
  • Educational Assistance Program
  • Conferences & Meet-ups
  • Professional Development

This is an exciting full-time position in our new HQ in Lafayette, LA though temporarily remote due to COVID. We offer competitive compensation, comprehensive benefits & a flexible work environment. 

 
 
 
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