Job Status: Full-Time

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation & improvement, & participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action & learning from our super talented business & Retail leaders. Ready to play an integral part in shaping & driving Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values & brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parkers ability to serve customers & optimize their shopping experiences
• Manage & implement daily zoning schedules
• Open & close the store
• Lead meetings at the beginning of shifts & at the end of the day, plus roundtables & other meetings as needed
• Direct a team of 810 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader & Associate Store Leader
• Assist with new hire on-boarding & ongoing training
• Treat all of our customers with respect & cultivate an inclusive, service-minded work culture

Who you are:

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat & empathetic team player
• Driven to do what it takes to be a top performer time & time againand help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)