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Visa // credit cards
, Full Time       Posted: Thursday, March 19, 2020
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You'rean Individual.We'rethe team for you.Together, let's transform the way the world pays.

Job Description

The Loyalty team is part of the Products & innovation organization in Latin American & Caribbean; one of Visa's most dynamic & innovative regions. The team's primary focus is to redesign Visa's loyalty, features & benefits capabilities into digital platforms & end-to-end consumer experiences that will drive client preference for Visa as a strategic partner & enabler of superior value propositions for the digitally-enabled consumer.

As a key member of this team, you will drive the go-to-market strategy & implementation of Visa loyalty solutions & complement this with strategic partnerships with loyalty providers, digital channels & other new commerce paradigm entities. In this role, you will need to be highly collaborative & be the key interface between the Global Visa Loyalty team, product leads, business development team, & Merchant Sales team in key LAC markets to develop & deploy Loyalty solutions that will enable our clients to drive card preference & usage. You will provide expert advice to clients who want to useVisa's loyalty solutions by understanding the client's business problem or market opportunity & help them find the right solutions.

We are looking for a self-starter who has in-depth loyalty management expertise with a record of accomplishment in innovation in the rewards & loyalty field. You should have experience working in a matrixed structure & adept at collaborating with cross-functional teams to deliver best solutions for our clients.


  • Overall management & performance improvements of current Visa Loyalty solutions -My Rewards, VOP, & VLPS.
  • Evaluate feasibility & deployment strategy of loyalty solutions & partnerships, including defining & prioritizing key markets, clients & partners
  • Work with key stakeholders to develop enhanced loyalty solutions, digital customer experiences & other technology based service solutions for both Consumers & Commercial products end users
  • Drive go-to-market activities with detailed project management & close engagement with key internal stakeholders across the LAC region.
  • Engage with leading loyalty providers & partners in ideating innovative concepts & solutions & provide expert advice on bringing the ideas to fruition; this will require clear understanding of the client's business problem or market opportunity & helping them to develop the best solution(s) for deeper customer engagement
  • Understand the impacts/implications of loyalty solutions & deployment on Visa's broader digital payments strategy & suggest ways to accelerate Visa's growth & relevance to client's business objectives
  • Prepare client-ready materials for briefings & support sales & deployment activities


Basic Qualifications:

  • 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

  • 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
  • Knowledge of loyalty program management, preferably with innovation/digital focus
  • Deep understanding of the consumer loyalty landscape & how to apply this to the evolving digital payments world. Financial services and/or payments processing industry experience is a plus.
  • A passion for emerging payment technologies & ability to translate concepts & product strategy into executable plans
  • Good balance between strategic thinking & detailed, flawless execution with attention to detail.
  • Ability to effectively communicate technical issues & concepts to multiple organization levels inside & outside Visa.
  • Able to work independently, yet seamlessly integrate & manage diverse groups & functions organized within different organizational reporting lines

Additional Information

Physical Requirements

  • This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law

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