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GoCardless // online payment processing services
 
Product, Full Time    London    Posted: Wednesday, September 29, 2021
 
   
 
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About us

At GoCardless, were passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they & their customers are in the world.

Today, we help over 55,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce & Quickbooks, more & more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses. 

Were headquartered in the UK, & backed by some of the worlds leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners & Notion Capital. Over 400 employees worldwide have decided to develop their careers with us. Weve built a friendly, collaborative culture where we hire & develop people who share our desire to do work we can be proud of. We value learning & feedback, & support colleagues to develop in their role & more broadly in their career.

Were looking for smart, curious, & self-starting people from all backgrounds to join our Product team.

If youre looking to work in a collaborative culture, solving interesting challenges at a global scale, & having a real impact in making our products better for our customers, we would love to talk to you! 

We believe in providing trust & autonomy so everyone can do their best work. From how we work to how managers support you, our goal is to provide an environment that enables you to continuously grow, ask questions & not be afraid to fail - because when we do, we see it as an opportunity to learn.

Product at GoCardless

We believe world-class Product Management is crucial to the continued success of our product & company. As a result, weve created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, & contribute to developing best practices that other companies emulate. Our Product team is focused on three areas:

  • Shaping the future of the product: As a product-led organisation, having a clear & well thought through product strategy is critical to our business. Our Product Managers are the driving force behind this strategy, & are empowered to bring it to life with their teams.  

  • Prioritising which problems to solve & why: We take a data-driven approach to figuring out what problems we should solve & with what priority. We give our Product Managers the space to pose the right questions & empower them to make great decisions.

  • Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering & Design focus on how we get there. Products main role in execution is to guide teams to stay on track to deliver the optimal product impact.  

Product Growths mission is to Drive growth by accelerating & amplifying value delivered to customers. We do this by identifying the most impactful revenue opportunities across GCs product suite & executing against them by building insight-driven product improvements.

As a Product Manager you will work closely with a Technical Lead & Engineering Manager to lead one or more of our cross-functional product development teams. Teams are responsible for their product area, & deliver impactful change autonomously, in line with the overall product strategy.

Your primary objective is the growth of our business, & your primary customer is the Small Business Organisation. As part of a cross functional small business group, you will bring a novel & innovative approach to growth that uses the products & interactions that our merchants & payers love.

We are looking for self-starting Product Managers to tackle interesting product problems across multiple teams. Across all Product Management roles, we expect responsibilities to include:

  • Experimenting with step-change growth initiatives: Working with your cross functional PD team, you will look for signals & find creative ways to experiment across the entire product on initiatives that will step-change the growth of our business.

  • Dealing with ambiguity: Taking complex & ambiguous product problems & structuring these effectively. This includes clearly defining the problem space, the impact of the problem & the trade-offs made in making prioritisation decisions.  

  • Data-driven decision-making: Using data & broader market trends to support your trade-off decisions & problem impact estimations.  

  • Influencing & communication: Building relationships with your team, stakeholders & executives to deliver change effectively across your remit. This includes growing to become the go-to person for your product area; translating complex, technical problems into understandable concepts; & convincing stakeholders of the best approach using structured reasoning.  

  • Customer advocacy: Understanding the needs of your key customers on an ongoing basis, & using this to drive effective prioritisation decisions.  

  • Shipping stuff: Working with your team to drive changes to completion, delivering consistent positive impact across your product area.

Product Managers are also expected to take a meaningful role in shaping our Product Management Organisation, mentoring colleagues & playing a leading role in defining our product strategy.

What we're looking for

We believe great Product Managers share common characteristics, & we look for these above all else:

  • Exceptional problem-solving & analytical skills: We want our Product Managers to have an outstanding ability to tackle interesting problems. At GoCardless we start by asking why?, & a data-led approach is central to how we run Product. 

  • Curiosity & drive: Were after people who arent afraid of a challenge & will have a go, stay curious & adapt to a constantly changing environment. Our Product Managers are highly motivated to drive things to completion, delivering great impact with their teams.

  • Collaborative leaders: Product roles bring responsibility without direct authority. Were looking for leaders who can motivate & earn the trust of stakeholders & teams with a collaborative approach.

  • Born entrepreneurs: We are looking for product managers who have experience & passion for finding growth through experimentation programmes on high usage products.

Candidates should have a track record of examples of success in a challenging scale-up product environment. We expect our Product Managers to have proven their ability to deliver great products, & be able to demonstrate the impact they have had & the value they have brought to customers.

Bonus points for:

  • Experience in e-commerce (where the product is sold digitally)

  • Technical knowledge & experience in software development

  • Fluency in languages other than English (especially French or German) or experience working internationally

Our team comes from a range of backgrounds, & we welcome diversity. Even if your experience doesnt tick all of the boxes, please apply - wed love to hear from you.

Life at GoCardless

Diversity is hugely important to us & we welcome applications from those with disabilities & from under-represented backgrounds. Throughout our hiring & onboarding process we make any reasonable adjustments necessary to create a level playing field & continually look at how we can improve in this area. We also have active employee resource groups (such as BEAM & Rainbow) that are supported & sponsored by members of our Exec team; they work to engage & inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours & remote working arrangements, enhanced parental leave & pension packages. Youll also receive equity, because we believe having this buy in is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

The COVID-19 pandemic has seen everybody at GoCardless shift to remote working & this is something well continue to do into 2021. We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing & comfort, including subsidised home office equipment, workstation assessments & a range of remote social activities you can dip in & out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.


 
 
 
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