Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Merchant Foundations Operations Lead/Manager FI
Are you driven by managing & leading teams successfully? Do you want to be a key player to help drive a world-class merchant experience behind the scenes? Perfect - then you should join Klarna's Merchant Foundations Operations team! We are currently looking for a new lead/manager for our new Finnish team located in Helsinki.
The Merchant Foundations Operations team is responsible for several different processes. The team is underwriting, supporting merchants onboarding with Klarna, both in direct contact with the merchants & by configuring their details into our systems. The team also supports already existing Klarna merchants with any question they might have & by administering the merchant base. At the end of the merchant life cycle the team is also responsible for offboarding the merchants. Our aim is to ensure a smoooth merchant journey by offering exceptional service.
In this role, you will lead a team of 15 specialists/senior specialists. You will be a part of the Service Delivery Competence. 2021 will be like no other for Klarna & will bring some big change requirements so please expect big challenges!
Exercising excellent leadership & communication skills, you'll develop & coach a team in an environment that embraces change, cultivates service excellence, productivity, teamwork & high self-esteem. In return, we'll offer you a competitive compensation package & an environment in which you can do your best work.