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Peloton // connected indoor fitness cycles
Engineering, Full Time    New York City    Posted: Friday, April 23, 2021
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Are you passionate about helping people solve IT problems? Peloton is looking for a bright, adaptable, & hardworking Lead Support Engineer with a diverse set of skills that can thrive in a challenging & rewarding environment. As a Lead Support Engineer you will work across the teams in all our offices to provide & support IT equipment & services. In this role a premium is put on customer service & ultimately customer satisfaction by providing timely, accurate, & professional support. A successful candidate will excel in a fast paced team environment, & possess excellent communication skills while having a high degree of aptitude over a large scope of IT software, hardware, & networking disciplines.

Regular activities include:

  • Provide detailed technical solutions for complex IT problems scenarios
  • Act as subject matter expert in focus area(s)
  • Provide mentorship & professional development for our support engineers
  • Lead, implement, & coordinate project/program & systems documentation according to ITIL standards
  • Status & report on key programs & projects to stakeholders including IT Leadership
  • Develop strategies contributing to continuous improvement utilizing ITIL Framework
  • Develop, maintain & update knowledge base & web articles to facilitate knowledge sharing between teams
  • Act as the main point of contact for escalated issues driving them to resolution & root cause analysis
  • Mac/Windows/Linux OS deployment & support
  • User hardware/software/peripheral support
  • LAN troubleshooting & support
  • Systems administration
  • Hardware procurement & asset management
  • Creating & maintaining internal & user facing documentation 

Basic Qualifications

  • 5+ years hands-on IT Support experience.
  • Experience supporting Macintosh OS 10.13 or later
  • Experience supporting Microsoft Windows 10 or better
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, & TCP/IP protocols & applications
  • Proven skills in PC repair, troubleshooting, deployment, & liquidation
  • Proven ability to work successfully with limited supervision
  • Some on call responsibilities are required
  • Some exposure to Linux (Ubuntu Prefered) 

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Experience with scripting, programming, or SQL
  • Experience with project management
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with server administration
  • Experience with AWS


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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