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Peloton is seeking a Director to oversee & transform our Reverse Logistics & Refurbishment network. This leadership role will be responsible for Pelotons processing of returned products, refurbishment strategy, processes, SOPs, programs, & network. In this role, you will be a key contributor on our leadership team in developing & executing the strategies to drive an efficient but very member focused experience. This leader will develop recommendations & improvement opportunities through the use of continuous improvement tools & techniques as well as using knowledge & expertise of refurbishment, warehousing & transportation.


  • Develop & lead a Reverse & Refurbishment strategy to meet Pelotons business objectives for Member experience & cost objectives.
  • Oversee the management of all global refurbishment centers and/or vendors.
  • Develop & implement the strategy for inventory care & accuracy of all refurbished CFUs from ingress to outgress of units at distribution points.
  • Establish department goals & organize workforce to accomplish results within budget & on schedule. 
  • Build financially sound, executable, data-driven business strategies & solutions, to create & improve operating performance. 
  • Responsible for managing external relationships & effectively communicating with third party service providers on all aspects of the program to include program execution, IT interface, customer service, risk management & growth. 
  • Be the company expert for industry trends, technology & macros, tailwinds, headwinds & competitive positioning.
  • Build a top performing operational team & instill a culture of accountability, results & flexibility in order to meet/exceed customer fulfillment expectations. 
  • Assure compliance with all safety, health & environmental regulations related to returned product & refurbishment.
  • Expected Travel <33%


  • Bachelor degree or equivalent level of work experience listed below
  • 5+ years of experience leading direct reports in reverse logistics, appliance and/or device refurbishment & direct to consumer operations.
  • 5+ years experience working with, leading & developing 3rd party relationships to support refurbishment programs.
  • Ability to analyze data, identify trends, & continuously improve the member experience as well as reduce costs.  
  • Ability to benchmark & define KPIs, & metrics pertinent to the role.
  • Outstanding communication skills, able to build strong relationships & influence/negotiate with cross-functional teams.
  • Strong strategic thinking skills coupled with demonstrated ability to be hands-on & tactical. 
  • Demonstrated skills in solving complex problems within supply chain, & refurbishment management.
  • You have built & implemented a detail-oriented organizational & process management process within a supply chain organization to manage a wide range of responsibilities.
  • You encompass sharp business judgment with the ability to see the "big picture" while managing change & ambiguity in a fast-paced environment.



Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
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