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About Eave

Eave by HomeLight is a digital mortgage lender empowering todays homebuyer. We offer simple, transparent home loans that enable all creditworthy buyers to be treated like cash buyers. Were rebuilding the $10 trillion mortgage industry from the ground up using our powerful, automated technology. With Eave, homebuyers are fully underwritten in just 24 hours, providing cash-like certainty. Even better? We save our clients thousands of dollars & weeks of frustration. In May 2019, Eave joined forces with HomeLight to help 100,000s of home buyers, sellers & realtors across the country. Together, were empowering people to achieve the best outcome when buying or selling real estate.

For every mortgage that Eave provides, Eave builds a home for a family in need in India. Your work will help millions of families improve their lives.

Who You Are

Eave is looking for a sales executive who loves making people feel like the center of the universe, while navigating deeply personal decisions. You are a self-starter with a desire to work in a dynamic startup environment. You are comfortable communicating with people both over the phone & in person. Youve had proven success in a customer service organization. You are eager to transform the mortgage industry & to be part of something awesome.

You Have

  • Outstanding written & oral communication skills
  • 1-2 years of customer service and/or inside sales experience
  • Exceptional poise & presence on the phone
  • The drive to maintain a high call volume
  • Salesforce/CRM experience a plus
  • Mortgage experience a plus
  • A four year college degree

What Youll Do Here

As the first point of contact between a home buyer & Eave by HomeLight, you will be responsible for explaining Eaves service to clients & gaining an understanding of their specific home buying/mortgage needs. You will nurture these clients into their ultimate goal of home ownership providing empathetic & clear customer service, while maintaining the rapid outreach pace of inside sales. You take it personally when you get a client review that isnt glowing & drive yourself to hit the high sales conversion rates.

You will

  • Call mortgage clients
  • Field inbound calls from home buyers
  • Help answer questions & guide clients through our online application
  • Navigate our in-house CRM system & provide detailed notes on all client interactions
  • Work closely with our Agent Success team so our clients are seamlessly introduced to our partnered agents

The Perks

  • Medical, vision, dental, & paternity/maternity benefits.
  • 401(k)
  • Flexible time off policy
  • Catered lunches & snacks
  • Corporate gym membership
  • Company events: happy hours, bowling, bocce league, etc.

To make sure we hire the most qualified people, we have a multi-step interview process which may include interviews, a homework assignment, & a reference check. Were excited to get to know you & hope youre ready to give this opportunity everything youve got!

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