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Lyft // on-demand ride-sharing
 
San Francisco, CA    Posted: Friday, February 21, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for a motivated & organized Community Associate to join our San Francisco Service Center team, full-time. In this role, you will be the face of Lyft, meeting with applicants & current drivers at our local facilities & preparing them for the exciting road ahead. If you enjoy working with people, are a self-starter, & if the thought of helping Lyft continue to build this incredible ride-sharing movement in San Francisco (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

  • Support applicants & drivers with your knowledge of both San Francisco & the Lyft platform
  • Work with current drivers to solve any issues that they may have
  • Uphold the Lyft standard of service while working with all drivers
  • Maintains & executes system standards & visual management
  • Guides drivers through vehicle maintenance, service & repair processes
  • Provides education to drivers regarding proper maintenance, repairs, diagnostics & pricing
  • Leads drivers through the service repair process
  • Basic automotive knowledge desired but not required
  • Flexible schedule: this is a full-time role that may require some nights & weekends
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)

Experience:

  • 1+ years with in-person customer service roles such as retail, technical support or hospitality
  • CA driver license required
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the greater San Francisco Bay area
  • Spanish or Portuguese speaking strongly preferred
  • Impeccable customer service & problem-solving skills
  • Excellent, clear verbal & written communication skills
  • Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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