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Instacart // online grocery delivery services
 
Atlanta    Posted: Tuesday, January 28, 2020
 
   
 
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JOB DETAILS
 

OVERVIEW

As the Instacart Care Training Coordinator, you will have responsibility for daily LMS Administration & Training implementation activities supporting multiple contact centers around the world. As a key team member you will provide data & recommendations to senior leadership enhancing Instacart Cares ability to exceed learner & corporate needs.

ABOUT THE JOB

  • Administer day-to-day technical & operational support for the Learning Management System (LMS)
    • Creating all courses in our LMS sending invitations to key courses, tracking attendance & completion
    • Troubleshoot complex problems within LMS
    • Maintains training records & documentation for compliance & certification programs
    • Assign courses in the LMS & manage on-going updates & maintenance
    • Build & maintain training schedules, records, & reports
    • Liaise with vendor & external stakeholders for system maintenance & compliance
    • Leverage data to evaluate Trainer & Instructional Designer performance
  • Administer day-to-day training project implementation process
    • Develop & track training project timelines & keep the team on schedule
    • Collaborate with business partners to ensure timely training development & implementation
    • Assist in training needs assessments.
    • Participate in key stakeholder conversations to understand learning & training needs
    • Develop & administer training prioritization process
  • Administer Training Evaluation & Continuous Improvement process
    • Collaborate with key stakeholders & teams to proactively identify business needs
    • Assist with driving innovation to transform data into actionable ideas & programs

ABOUT YOU

We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together & Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:

  • Logical thinker with strong command of facts & data
  • Strong written & verbal communication skills
  • Ability to build strong & trusted relationships
  • Ability to handle multiple tasks
  • Well organized self-starter who manages time effectively
  • Strong project management & attention to detail
  • Establishes priorities to meet deadlines in a fast-paced environment
  • Creative problem solver flexibility
  • Strong data management & reporting
  • Excellent LMS (Learning Management System) skills
  • Education- Bachelors Degree preferred
  • Years of Relevant Experience- 2-4

ABOUT INSTACART

Founded in 2012, Instacart is a leader in North American online groceries & one of the fastest-growing companies in e-commerce. Our same-day delivery & pickup services bring everyday essentials & fresh groceries to consumers in the U.S. & Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional & local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America.

We believe that great people are the ingredients for success. We like to think that we are like a potluckeveryone brings something new, different & flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive & neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.

 
 
 
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