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Clover is reinventing health insurance by working to keep people healthier.

Our home visit programs are designed to improve care & outcomes for our members. Clover wants to take accountability for our members' healthcare journeys & provide high-quality personalized care that is consistent with members' values & preferences.

This role is temporarily remote due to COVID-19 but will transition back to geo-targeted in-home visits when clinically appropriate post pandemic, likely in 2021. 

As a Medical Assistant for our home visit programs you will:

  • Assist Physicians or Nurse Practitioners in conducting in-home primary care visits for our most medically complex members as part of our In-Home Care program
  • Assist Nurse Practitioners in conducting yearly health assessments as part of our Clover Care Visit program.
  • Assist Nurse Practitioners in conducting post-hospitalization transitional care visits as part of our  Readmission Prevention Program.
  • Assist our Physicians & Nurse Practitioners in conducting Telehealth visits,  including  helping our members use Telehealth platforms. In some cases we provide delivery & pick up of tablet computers to help our members who do not have access to these devices engage in Telehealth visits with our clinical teams. 
  • Ensure that visits align with our program goals, including promotion of high quality of care & accurate documentation of member risk.
  • Provide care that is compassionate, timely, evidence-based, & improves outcomes.
  • Interact directly with the patient during in-home & Telehealth visits, including but not limited to:
    • Collecting & documenting demographic information, care preference information, medication-related information, environmental information, vital signs, & other information as directed by the Physician or NP.
    • Independently perform point of care tests in the home including obtaining urine samples, fingerstick, etc. based on gaps in care
    • Communicate in-home test findings to physicians & NPs for interpretation & escalate abnormalities in real-time to allow for timely intervention
    • Review required consent forms with the patient & obtain necessary signaturesTranslate for the patient, caregiver, family members, and/or physician/NP
  • Communicate with the members support team answering frequently asked questions in English or Spanish as needed.
  • Maintain medical supplies for home visits.
  • Conduct follow-up phone calls to members regarding point-of-care testing reminders, making & attending referral appointments, etc.
  • Remain with the Physician or Nurse Practitioner at all times during each visit.
  • Participate in ongoing professional development & self-improvement.
  • Attend & participate in regular, ongoing interdisciplinary meetings & trainings both in person & remotely.
  • Physical Demands ability to perform tasks involving standing, walking, lifting, climbing at least 3 flights of stairs, moderate physical effort, maneuvering patients, occasionally must reach above head & carry up to 50 lbs of equipment
  • Work Environment/Hazards exposure to communicable diseases, blood & blood products, illness, sharp instruments & needles, & electricity when in clinical areas. Ability to work in the member's home & office setting as needed. Ability to travel various distances to members homes.

You will love this job if:

  • You are passionate about helping others & being a patient, positive, & collaborative leader.
  • You love clinical care with the goal of providing the best outcomes for older & frail patients.
  • You are humble & understand that as a manager of people, you are there to serve & support others
  • You can distill the needs of your patients & team members down to actionable improvements that can be made in Clover's product or procedures. And, you can do it while fiercely protecting the privacy & rights of our members.
  • You are nimble, & comfortable working in a constantly evolving environment. You embrace ambiguity & speed while maintaining a bias towards action.

You should get in touch if:

  • Completed an accredited medical assistant program (required) from a Nationally recognized accredited institution such as AAMA, AMT, NCCT, NHA, etc.
  • High School Graduate/GED/Equivalent Work or Vocational/Technical School/Diploma, required. Associate Degree preferred
  • 2-3 years related work experience in the home, required. 3-5 years related work experience, preferred
  • Basic Life Support (BLS) or within 30 days of hire, required
  • Ability to communicate fluently in English & Spanish, both orally & in writing, required
  • Ability to organize & perform multiple tasks in a timely manner, required
  • Basic proficiency in computer use, required; EMR experience, eClinicalWorks preferred
  • Ability to commute to satellite offices as needed, required
  • Excellent interpersonal skills & an ability to communicate effectively with members & colleagues alike
  • Valid New Jersey driver's license required
  • Proficient in taking vital signs, drawing blood, updating medical records, preparing members for exams, doing basic laboratory work & facilitating treatment
  • You are comfortable walking up at least 3 flights of stairs & carrying up to 50 lbs of equipment, as some residences may not have elevators.
  • You are comfortable working with members of diverse social, ethnic, & cultural backgrounds

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software & analytics to empower our clinical staff to intervene & provide personalized care to the people who need it most.

We always put our members first, & our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate & mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clovers inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer & our employees are people with different strengths, experiences & backgrounds, who share a passion for improving people's lives. Diversity not only includes race & gender identity, but also age, disability status, veteran status, sexual orientation, religion & many other parts of ones identity. All of our employees points of view are key to our success, & inclusion is everyone's responsibility.

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