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Pendo // platform for product experiences
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Pendo is seeking a hardworking, driven, & dynamic individual to join our Subscription Success team. At Pendo, renewals are at the heart of our success as a company, & as a Commercial Account Manager, you will be an integral part of driving performance in our companys core business strategy by focusing on renewing our relationships with customers & ensuring they have the subscription they need to achieve positive business outcomes.

A renewal serves as an incredibly important breakthrough moment to celebrate & reflect on the past while also plan for the future. You will partner with customers & multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure value is realized & that our customers are set up for continued success with their subscription.

To succeed on our team, you will need strong sales, operations, & analytical skills, as well as drive & discipline to lead, forecast, & execute on your pipeline with high efficiency.  This is a quota carrying position.

Responsibilities (what youll do):

  • Develop deep expertise & understanding of Pendos products, GTM strategy, & standards for pricing & negotiating renewals & expansion.
  • Research customer contracts & purchasing history in order to build timely & accurate quotes for renewals within your book of business.
  • Manage your opportunity pipeline from week to week, providing accurate & timely forecasts to management.
  • Attain quarterly targets for bookings in your book of business, on-time renewals, & overall critical renewal & expansion metrics.
  • Increase penetration in book of business through existing product portfolio & new offers.
  • Participate in account reviews & planning.
  • Manage the transaction process from quote through PO.
  • Handle billing disputes & questions.
  • Identify when technical guidance might be needed to secure a renewal.
  • Understand customer procurement process
  • Work cross-functionally to develop renewal & expansion strategy & execution plans. 

Qualifications (what you have):

  • Minimum 4 years experience in a Renewal Specialist position or similar/related function (e.g. Technology Inside Sales, Sales Operations, Services Renewals) that includes direct customer interaction.
  • Bachelors degree or equivalent in a numerate, technical or business discipline. 
  • Technology sales experience in a subscription model environment, with a proven track record.
  • Excellent interpersonal skills with the ability to handle conflict.
  • Competency with sales pipeline management & CRM tools, including
  • Strong negotiation skills.
  • Ability to discuss & close multi-year deals.
  • Excellent executive level communication & presentation skills.
  • Approaches work with empathy & a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness & deepening customer relationships
  • Extraordinary time & process management skills, ensuring nothing slips through the cracks
  • Treats work like a craft, constantly honing & refining skills to adapt to an ever-changing landscape 

Pink, Perks, & Such:

Pendo was founded in 2013 by former product managers, who combined their heads & hearts to build something they wanted but never had as product managers -- a simple way to understand & attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital & Meritech. You will gain experience in a diverse & exciting set of technologies & clients & have a real impact on Pendo's future. Our culture is passionate, dynamic, & fun.


  • Company Equity
  • Health benefits 100% covered for your entire family. 100% dental & vision coverage for employee
  • Open vacation policy
  • Free weekly lunches & fully stocked kitchen with drinks, goodies & balanced snacks
  • Frequent company & team-building events
  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
  • Lots of company swag...hope you like pink!

Best private cloud companies to work for, we're #1

What makes Pendo culture special

We are an equal opportunity employer & believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities & perspectives.


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