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Lyft // on-demand ride-sharing
 
Seattle, WA    Posted: Saturday, July 31, 2021
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

We are looking for a passionate, structured, & bold Operations Lead to join the Global Operations team in Seattle. Drivers are the force of our organization, & your job will be to ensure that every interaction with them is delightful. Not just ho-hum casually delightful. We mean shout from the mountain tops about how they never knew life could be this good level of delightful. To pull it off, youll need to be structured, data-driven, able to think on your feet, & exceptionally good at problem solving.

Responsibilities:

  • Be responsible for the driver satisfaction of retail sites in both Seattle & Tacoma
  • Lead & develop a team of 7-9 people
  • Bring general retail or operational expertise to the table from your previous roles, innovating & iterating on that foundation as you go
  • Hold 1:1s & feedback sessions with your team, based on your observations, secret shopper data, & NPS score free text responses
  • Be the key contact for competitive & driver feedback
  • Ensure that your team onboards drivers with all of the information they need to be successful on the platform
  • Lead the team that guides drivers through the rental onboarding process as needed - lead by example, & be the image of exceptional service that your team aspires to
  • Analyze Lyft data for performance gaps & process improvements, always be looking ahead

Experience:

  • Passionate about delivering great customer experiences with a strong track record to back that up
  • 4 years experience managing Retail, customer service, or vehicle rental team 
  • Ability to coach & develop young leaders within your org, in person or remotely
  • Excellent verbal & written communication skills
  • Strong attention to detail
  • Ability to multi-task & switch into different modes during the workday/week
  • Lover of dashboards, data, & metrics

Benefits:

  • Great medical, dental, & vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive & diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state & local law. 

 
 
 
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